Demiurge was clearly trying to give people what they wanted by changing the OML black resupply to yellow. But the solution to this issue is simple. Add daily resupply covers to the customer service policy to swap cover colors for people.
I asked a demiurge representative and they said that only D3 has the power to enable CS to make our experience better and way less frustrating.
It is a small amount of requests that will come in compared to the myriad that get handled for Latest tokens.
Please let it be so!
Signed, a less than proud owner of a 2/5/5 silver surfer about to get a wasted black resupply in 5 days.
I agree with what you are saying, but you’ve had an awful lot time to save up the CP for the one red. Is it a lot? Yes, it is, but waiting on RNG or banking on the graciousness of someone to fix it for you isn’t a great strategy.
This is just another example of colorless covers being long overdue. I know it has been said many, many times before. But, until they make any sort of meaningful move in this direction, there’s nothing we can do but keep repeating it over and over.
I’ve already had to sell a daily reward cover three times, and customer service refused to change it. I’d love to see this policy changed/updated (and made retroactive…
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Would simply raising the sell back value on 5*'s to a LT be reasonable? If you don’t need the cover, you’re still getting something relatively valuable. I understand some people will then get an unusable 4* cover and end up with 1000 iso instead, but it’s a chance to salvage a disappointment without them giving up too much.
If CS is given the power to change the color of a cover, they’ll get thousands more requests each day… E.g. I would’ve sent 3 this week. (even just to cover daily rewards, that’s potentially an extra request per month, or more, from many players)
I think an in-game solution is much more feasible, changing the sell price of a 5 to an LT is a really good idea, wild covers would be nice, or the “spend a 6th cover as a respec point” suggestion from this recent post. I really like the respec idea as a compromise between wild covers and getting stuck with the same cover over and over, and it’d be nice to have a solution that helps 4-star players too.
The respec option is better than the sell for an LT option, which is a pretty bad return.
I am solely referring to 5* resupply, which means at most every player could have one of these once every 90 days, and only if they have 5 covers in the color and have already been playing for 2 years(day 730).
yeah, the potential crowd for this request is a tiny percentage of players. and i’m not just saying that because i have a 5/2/5 oml and they changed him to yellow two weeks after i got a black cover, and refused a swap…
Nope, I picked up the black cover at the 820th day, and got another black at 1095th day but CS just told me to shove it and come back when I have a latest classic to exchange.
I have gotten black after black after black without drawing a single yellow and every single time told to shove it, even when it’s the daily resupply which should have been a different color and not a repeat color of the previous round.
Now that they HAVE changed it to yellow, I suppose I’ll send an email to ask if I can get one, but I’ll probably get another nice “shove it” from them to add to my collection
