I would like to personally thank D3 support for getting it right for me several times.
I had an issue where I bought Olivia but ran into a technical snag on the billing. They resolved it perfectly.
I had an issue where I did not get the rewards for an event. They resolved it perfectly.
Yeah, I might bitch about stuff here but from the support side of things, I have had nothing but good things to report.
Thanks!
This is a first! I hear nothing but bad things about support and their stock answers!
rofl same here
You have to get through the stock answers first.
What is wrong with stock answers? It means they are efficient. As long as the stock answers resolve your inquiry adequately there is nothing wrong with such.
Now if the stock answers are off the mark, this critique is useful. But from experience those stock responses get my questions answered.
Multiple people that I know have contacted support and provided a screenshot of their UID, as well as their device type and exactly what happened to cause them to raise a ticket. The reply they receive is usually then something along the lines of “hi! thanks for contacting support. Can you please provide your UID and what device type you are on?”. So they send an email stating that they have done EXACTLY that already and receive another email exactly the same as the first one. How is that good? And they are most certainly not efficient. If they actually read the original email instead of just clicking on their stock response, it would have saved time.
In the last few months, all the times I have had to contact support has been for missing event rewards. Each time, after going through 1 or 2 stock replies, they have been able to credit me the missing items. I try to provide them with all the information they need along with screenshots in order to make the process as smooth as I can for them. It may not always be quick and I have no idea what their queues are like, but they’ve always gotten the job done for me and for that I am thankful and appreciative.
They definitely do not read your first or second emails. It’s all robots. However if you stick with it and keep providing the answers eventually a real human bean will respond. It takes time but they do resolve issues if you stick with it. Don’t give up!
Grizzo, Extinction
You know, it’s just occured to me that I’ve never taken the time to thank the support team for the things they do right!
Of course they are on top of things when it comes to money. Anything else game related, they don’t care. It’s called priorities.
First time posting, but they’ve been a great help getting me back in after I was locked out!