With 2017 almost behind us, I would like to look forward to 2018. With the current state of the game, I have some concerns with what myself and a lot of other players are seeing. There have been some very good things this year, but some of these other items just seem like a black cloud that just won’t go away.
Communcation: This is a major issue at this time. Whether it is just a current as today with the HP sale, release information, bugs, technical issues, etc. I feel the player base reacts very quickly to report some of these issues like the I Phone X screen issue and D3/Demi try and fix it as soon as they can. Yes some fixes cannot happen as quick as we would like, which sucks, but it does take time to fix. Others, this is where issues concern and where I see the player base getting more and more jaded towards D3 and Demi. Bruce Banner could be the worst 5* that there is. He is just hopeless with no buff in sight. There was an issue with the Hulk side of Banner not being boosted during the Saakar Event. This was reported and they said they would look into this. While I can understand why this could of been over looked because he is really 2 different characters. As soon as Banner was reported as the 5* essential for Venom Bomb, it was asked by the players if this was resolved. Never got an answer. We warned days before this was up in game. Nothing. Once the event started the first thing I did was to flip him to make sure Hulk was boosted. Guess what. He wasn’t. Players asked and nothing was every communcated back. These are the examples I am talking about. The lack of any type of communication back on major issues just seems like it is going away more and more.
Cheating: Yes yes, I know. Just shut up already but It is hard to. You know there were major hacks that cheaters were never punished for. Every month or so there will be a thread that pops up to ask about this and why things were not done. The big one with nobody punished was in March. Now I have to word things carefully due to being asked to not say certain words or phrases, which I understand. It is just very frustrating to know for a fact that this was done among others things and these people are still in the game. Give info, nothing done. They knew it was an issue but made a business decision not to handle this per their own rules. Just really a shame. I just hoping that this will be taken seriously because in 2017, this seems to be a very very low priority.
D3/Demi presence: While I do understand that this is the official communcation place for D3, we all know that we can get info in other places quicker. Line and Disocrd are quicker are getting information. This is how a good segment of players get out information about things as soon they happen, like Strange Sights PVE door 1 in Sub 1 not having the right points. While I do not know how an Offical Account would work on Line, it would be great for D3/Demi to embrace Line. Having an official channel would be awesome. Imagine that 1 time every 2 weeks having a live chat for 1-2 hours with the dev team. My God, you know how much this would help? Even making a presence here on the forums would do a lot. Yes there will be trolls, they is in life to, but cannot run and hide from the player base that loves this game and want to see it live on. Complete blackout mode like it is now is just very disheartening. Just seems like they don’t care, and talking to some, I know they do. Just need to cut the red tape and get on the same page with this partnership. And yes. The players are apart of this partnership too.
Player involvement: It has been said my people that have been around longer than me (1300 days in) that we are the Beta testers. I am aware that some very high end and spenders do have some communcation to the Dev team, it would be great to have more player feed back before things roll out. Yes I know some things are very confidential and not sure how this would work, but to have a “task force” of some players to show why some things might not work well would be amazing. Heck, even listening to our feedback and to make sure things get fixed before events are put out, like Banner boosted and Hulk not. A lot of the players I know play PVE and PVP on a high end and would love to be able to help out to make this game bigger and better.
Bugs Bugs Bugs: These just seem to keep coming in waves. What is frustrating is if there is a bug that benefits the players, 25% LT 5* rate, this is fixed ASAP but other issues seem to go on forever. Now, I am in sales and cannot program a thing except Excel, I just don’t understand why some of these things take so long to get fixed. Here is another example, when 4* Cage was released (September 2016), his passive was insane. They started to do this dumb screen shake thing. The event after Cage was released, he was a 4* E and I had to stop using him. His board shake passive would go off every turn when a power was cast and guess what, it was a heavy goon event. I came here to the forums and begged for this to be looked at. I couldn’t do anything with his node because it would really make me dizzy and others agreed. They took this out within days of the thread. If they could get that fixed quickly, why not other issues. Heck this was even a Hot Fix they sent out. Again, if this can be done this quickly, why not other things.
Customer Service: This is a sore subject for a lot of people. It seems on some issues, you just cannot get anywhere. There is currently a player that had his son sell his 5* Dr Strange level 453. They said there is nothing they can do to help. I mean really? This isn’t like OML nerf and selling him, pulling the tokens and not getting what you want. You don’t get any tokens for selling another 5*. So why could they not help out a paying customer on this. A 16 cover 5* character. We have seen them take care of some people better than others. Just doesn’t seem like they can help or maybe they are restricted to help. Either way, just seems terrible. i know there are other times they have done great things, which is good, but most seems like they leave a bad taste in your mouth.
Overall: I love this game. I have supported this game financially a lot, and come Friday, it will be a lot more. I want this game to keep going. I want to keep playing because I love the Marvel Universe, the interaction with the players worldwide, the friends I have made and some of the people I have met in real life. I am just concerned with some of these items and where this game will go in 2018. I hope it will remain strong.
What are your hopes for 2018?