Ascending a 3* character to 4* resulting in resetting the character to 3* at the beginning level

Marvel Puzzle Quest MPQ Bugs and Technical Issues
1

I tried to ascend Yelena from 3* to 4* However, after I tapped Ascend, the game didn’t ask me which cover to use to ascend and I got a new 3* Yelena at level 166. My 3* Yelena at level 266 just disappeared.

I really hope something can be done about this. This has been a big turn off especially since the engine has been moved to Unity. I wasted a lot of HPs and time on this. I’ve tried to be patience with the unresponsive UI, slow loading and slow UI, but this feels like the last straw for me.

2

Did you start with two Yelena’s at 266? (max/max)
or one at 266 and one at 167. (max/min)

Personally I would email Customer support.
support@d3go.com
and explain the situation.

3

It’s the latter. Thanks for the email. I’ll try to contact them through there.

4

Sent an email a few days ago but still haven’t received anything other than a mail saying that it’s been noted. I understand that it may not be easy to solve but I really wish something can be done soon. I just want my 4* Yelena since I worked hard on building her up. Now I just feel drained and don’t wanna play this version anymore.

5

DM @S0kun with the [ticket number], he is good at helping with these situations.

6

Hey there. Sorry you experienced such a frustrating bug! Please remember that sending a report on a weekend isn’t considered a business day so your ticket is still in the normal queue and should be addressed soon. I’ll nudge the team to have a look as well.

7

@S0kun said:

@himatako said:
Sent an email a few days ago but still haven’t received anything other than a mail saying that it’s been noted. I understand that it may not be easy to solve but I really wish something can be done soon. I just want my 4* Yelena since I worked hard on building her up. Now I just feel drained and don’t wanna play this version anymore.

Hey there. Sorry you experienced such a frustrating bug! Please remember that sending a report on a weekend isn’t considered a business day so your ticket is still in the normal queue and should be addressed soon. I’ll nudge the team to have a look as well.

Thank you. I submitted it 5 days ago, so that was probably on the weekend. I’ll send you the DM with my ticket number.