“When there’s an error that affects a player’s final score in an event, Customer Support is only allowed to send you the difference in rewards from the next bracket (in personal ranking) as compensation. Unfortunately our system still doesn’t allow us to credit you or your coalition with the missing points.”
@Oktagon_Support , when will you allow customer support to reimburse the full difference in rewards caused by a bug in your game?
And when will you reprogram your ‘system’ to credit players and their coalition with points lost caused by one out of the plenty bugs in your game?
Maybe @Marcella is motivated to explain why, after we invested time and effort, we are not correctly/reasonably/fairly reimbursed for lost time and efforts…
Compensation decisions are likely made by D3Go!, not Oktagon. They handle the $$ — so those kinds of things are controlled by them. Marcela wouldn’t be the one you ask. You would need to ask someone in the D3Go! team.
@bken1234 - thank you for clarifying that. Now I understand the inconsistencies, where compensation is promised on these forums which are not honoured by the support desk.
None of this explains how some players have been able to get top tier rewards from support by being adamant enough, while most others get the standard treatment of “sorry, policy states we can only give you the next bracket up”