I have a level 266 3* Magneto, and a level 140 2/5/4 duplicate. No saved covers.
I have a level 144 2* Magneto, and a level 126 duplicate.
I got a 2* Magneto cover, clicked Add Level. Level 127, next reward, yellow 3* Magneto cover. Boom.
“Puzzle Quest has stopped. Close app. Send feedback”
Reopening the game, my 2* is still 126, and the cover is still in rewards.
This has happened on both my Samsung S8+ and Nexus 9. I gave up and sold that cover. Then I got another cover, and thought, why not try again? Same problem.
I’ve applied other covers successfully.
:edit: It happened with 2* Daken too, but other covers (that don’t award covers in the next tier) are fine. So far. (Daken would have given a 3* Daken cover.) So I’ve edited the title.
Sorry for the delay in responding, I’m travelling.
It worked, and I did nothing special, just airplane mode off and on.
I wouldn’t say that the problem is solved, but it’s no longer manifesting. @Bowgentle, thanks for the link, I don’t know how I missed that.
I had the same problem last week, strangely, coincidentally, it was also with 2* Mags and a 3* Mags as champion reward. The problem went away on its own after a few hours but it repeatedly crashed the game 3 times. The first two times I tried using the cover off the vine, the third time I went to 2* Mags character screen to train him from there, and it still crashed.
A month or so ago I had the same problem with 2* Storm. For most of the day the game would not let me get my 3* Storm champion reward, then it fixed itself. I never cleared the cache as @Brigby suggested.
Hi Everyone. The team is investigating this issue, however we received a workaround tip from our CS team recently.
If you are experiencing a consistent crash when attempting to level up a specific character, try leveling up another character, and then returning to that specific character. It should no longer crash at that point.