Crashes occurring when switching between apps

Marvel Puzzle Quest MPQ Bugs and Technical Issues
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1

Hello,

sharing here, since CS is taking several days to come up with a solution.

Since last update, every time I switch between MPQ and another app (i.e. Line, WhatsApp, phone), the game crashes and no tap is responding. I need to force-close the app and restart it.

I am encountering this issue at least 20 times a day, the game is completely unplayable.

I also looked into the FAQ section (https://d3go.helpshift.com/hc/en/3-marvel-puzzle-quest/faq/1037-known-issue-some-android-users-experiencing-game-crashes-12-9-21/) . My Google account is signed in and… yeah, I have a stable connection.

Anybody else?

2

How much RAM does your phone have and what kind of phone is it? I wonder if you are running out of RAM and the phone is force closing apps to free memory.
KGB

3

Mine did that when cookies were set to “don’t allow” on my laptop and when I was in power save mode on mobile.