Does cs even read the tickets that are submitted?
Only after the automated replies are replied to by you telling them the info is in the original mail.
I actually just had a great CS experience. They resolved my ticket in under 24 hours.
They use a keyword generator for the first level response. Then if it’s a uncommon request (not a latest swap for example) they’ll usually ask you re-explain your original email.
@Brigby if there is an ongoing issue that we can’t seem to get resolved is this something you can help with?
BK
Will Janet do?
Michael is preferred, but Janet is acceptable. Tito and Jermaine are right out.
Yes. If you find that your tickets aren’t being answered within the 24-72 hour expected window, then please reach out to me, and I can see what I can do to assist.
I don’t have Michael or Janet. Just Eleanor, Tahani, Chidi, and a Jason Mendoza.
Please keep things on topic, thanks!