Hi guys,
While normally I’m pretty polite and patient with customers, as well as with customer support, in this game I feel like the player is not taken seriously. I’ll post some screenshots of my communication with in-game customer support about bugs and other stuff. Mostly I think they should re-think player compensations, in stead of having an automatic ‘sorry’ button.
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This is why I asked for a bug bounty program. They have outsourced so much of the beta testing and bug tracking to us, it feels right that anyone taking the time to help them properly and thorougly replicate a bug should get compensated for it.