# Game doesn't load (stuck on marvel logo) **URL:** \ **Category:** MPQ Bugs and Technical Issues\ **Created:** [November 5, 2025, 8:12am UTC](https://forums.505go.com/t/game-doesnt-load-stuck-on-marvel-logo/63176 "2025-11-05T08:12:37Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![Nocturnem825](https://avatars.discourse-cdn.com/v4/letter/n/8797f3/32.png) [@Nocturnem825](https://forums.505go.com/u/Nocturnem825)\ **Post date:** [November 5, 2025, 8:12am UTC](https://forums.505go.com/t/game-doesnt-load-stuck-on-marvel-logo/63176/1 "2025-11-05T08:12:37Z")
Since yesterday android version doesn’t load (i tried 2 different phones and a tablet and even steam version same problem). Reinstalling didn’t helped ---
**Author:** ![Dmtr](https://avatars.discourse-cdn.com/v4/letter/d/dec6dc/32.png) [@Dmtr](https://forums.505go.com/u/Dmtr)\ **Post date:** [November 5, 2025, 11:46am UTC](https://forums.505go.com/t/game-doesnt-load-stuck-on-marvel-logo/63176/2 "2025-11-05T11:46:22Z")
I had the same problem. VPN helps me to go through it. After that game starts, but without VPN, it full of freezes and crashes ---
**Author:** ![grenadier](https://sea1.discourse-cdn.com/flex023/user_avatar/forums.505go.com/grenadier/32/23492_2.png) [@grenadier](https://forums.505go.com/u/grenadier)\ **Post date:** [November 12, 2025, 11:45pm UTC](https://forums.505go.com/t/game-doesnt-load-stuck-on-marvel-logo/63176/3 "2025-11-12T23:45:19Z")
Getting stuck on Marvel screen on Steam. I have never had this problem before, even though I know it has been a problem for others. This only started with today’s patch. (Nov. 12) ---
**Author:** ![dingao666](https://avatars.discourse-cdn.com/v4/letter/d/e9bcb4/32.png) [@dingao666](https://forums.505go.com/u/dingao666)\ **Post date:** [November 13, 2025, 12:52am UTC](https://forums.505go.com/t/game-doesnt-load-stuck-on-marvel-logo/63176/4 "2025-11-13T00:52:50Z")
for me when i start up game freeze at marvel logo but on second try i wait a way longer and the game start again im playing on steam, never had this problem before ---
**Author:** ![Jash735](https://avatars.discourse-cdn.com/v4/letter/j/f04885/32.png) [@Jash735](https://forums.505go.com/u/Jash735)\ **Post date:** [November 13, 2025, 5:51am UTC](https://forums.505go.com/t/game-doesnt-load-stuck-on-marvel-logo/63176/5 "2025-11-13T05:51:41Z")
I’m getting the freeze after the update on iOS. ---
**Author:** ![qandols](https://sea1.discourse-cdn.com/flex023/user_avatar/forums.505go.com/qandols/32/8728_2.png) [@qandols](https://forums.505go.com/u/qandols)\ **Post date:** [November 13, 2025, 7:22am UTC](https://forums.505go.com/t/game-doesnt-load-stuck-on-marvel-logo/63176/6 "2025-11-13T07:22:35Z")
On steam it loaded after a restart. ---
**Author:** ![phoenixlk](https://avatars.discourse-cdn.com/v4/letter/p/a9a28c/32.png) [@phoenixlk](https://forums.505go.com/u/phoenixlk)\ **Post date:** [November 13, 2025, 8:48am UTC](https://forums.505go.com/t/game-doesnt-load-stuck-on-marvel-logo/63176/7 "2025-11-13T08:48:18Z")
Steam - waited around 10 minutes after restart game and steam ---
**Author:** ![DeNappa](https://sea1.discourse-cdn.com/flex023/user_avatar/forums.505go.com/denappa/32/4657_2.png) [@DeNappa](https://forums.505go.com/u/DeNappa)\ **Post date:** [November 13, 2025, 9:10am UTC](https://forums.505go.com/t/game-doesnt-load-stuck-on-marvel-logo/63176/8 "2025-11-13T09:10:20Z")
I think it’s busy deleting cache/assets at that time to reduce installed app size. I let it sit for a few minutes and it proceeded normally. Installation size (on my iPad) reduced from 5.5GB to ~800MB. That’s kind of a win I guess, in the end? HEY DEVS: Was a progress indicator for this really too much to ask?! ---
**Author:** ![Krazy](https://sea1.discourse-cdn.com/flex023/user_avatar/forums.505go.com/krazy/32/4516_2.png) [@Krazy](https://forums.505go.com/u/Krazy)\ **Post date:** [November 14, 2025, 11:56pm UTC](https://forums.505go.com/t/game-doesnt-load-stuck-on-marvel-logo/63176/9 "2025-11-14T23:56:51Z")
> [@DeNappa](#): > > I think it’s busy deleting cache/assets > HEY DEVS: Was a progress indicator for this really too much to ask?! You are correct that is what it is doing. This will happen after every major release going forward. (unless they remove that) Unfortunately a progress indicator with a percentage is not an option. A “Clearing cache…” text message should be an option. (Which would need to be translated into all the languages they support) ---
**Author:** ![grenadier](https://sea1.discourse-cdn.com/flex023/user_avatar/forums.505go.com/grenadier/32/23492_2.png) [@grenadier](https://forums.505go.com/u/grenadier)\ **Post date:** [November 24, 2025, 5:13pm UTC](https://forums.505go.com/t/game-doesnt-load-stuck-on-marvel-logo/63176/10 "2025-11-24T17:13:22Z")
Of course a percentage is an option. You just need to prioritize the UI more. Sure, it would need to take a count of the items you are going to delete first, and that might mean it takes a few seconds longer, but saying it can’t provide a percentage indicator is just nonsense. If nothing else, a message saying “Clearing cache, please wait. This might take several minutes.” should be displayed. As it stands now, it looks like the game has crashed. ---
**Author:** ![Str8](https://avatars.discourse-cdn.com/v4/letter/s/b3f665/32.png) [@Str8](https://forums.505go.com/u/Str8)\ **Post date:** [November 25, 2025, 2:47am UTC](https://forums.505go.com/t/game-doesnt-load-stuck-on-marvel-logo/63176/11 "2025-11-25T02:47:21Z")
I have been stuck with this issue since July, It would be great to get some kind of update to this issue through the email ticket. It there anyone who I need to contact. I really don’t want to be that guy who starts sending in multiple emails to address the original ticket. Can someone help. Any kind of response is helpful. ---
**Author:** ![Krazy](https://sea1.discourse-cdn.com/flex023/user_avatar/forums.505go.com/krazy/32/4516_2.png) [@Krazy](https://forums.505go.com/u/Krazy)\ **Post date:** [November 25, 2025, 2:54am UTC](https://forums.505go.com/t/game-doesnt-load-stuck-on-marvel-logo/63176/12 "2025-11-25T02:54:30Z")
Unfortunately there are no counts for what will be deleted. A spinner and/or text are really the only display options. They are calling a single line of code to delete everything: **Caching.ClearCache()** (is a blocking call) It does not return any results, until the operation is done, which could be seconds or minutes later. Unity Documentation: > **[Unity - Scripting API: Caching.ClearCache](https://docs.unity3d.com/ScriptReference/Caching.ClearCache.html)** Personally I would not recommend deleting hundreds of assets at once. i.e. ClearCache() I would tell Unity to delete items that have not been used for a while, as needed. The code would look something like: (Adjust the values appropriately) ```auto // Set expiration delay (in seconds) cache.expirationDelay = 14 * 24 * 60 * 60; // 14 days // Limit cache size to 2GB cache.maximumAvailableStorageSpace = 2000L * 1024L * 1024L; // 2000 MB = 2GB ``` This would eliminate one of the reasons for: “stuck on marvel logo”, still keeping the cache size under control. ---
**Author:** ![grenadier](https://sea1.discourse-cdn.com/flex023/user_avatar/forums.505go.com/grenadier/32/23492_2.png) [@grenadier](https://forums.505go.com/u/grenadier)\ **Post date:** [November 25, 2025, 5:00am UTC](https://forums.505go.com/t/game-doesnt-load-stuck-on-marvel-logo/63176/13 "2025-11-25T05:00:25Z")
> [@Str8](#): > > I have been stuck with this issue since July, It would be great to get some kind of update to this issue through the email ticket. It there anyone who I need to contact. I really don’t want to be that guy who starts sending in multiple emails to address the original ticket. Can someone help. Any kind of response is helpful. Start the game, and leave it running. It took like 10 minutes for me. Once it successfully finishes and loads the game, it didn’t do it again. Though from what I have read here, it sounds like it will do it again each time the game is patched. ---
**Author:** ![Str8](https://avatars.discourse-cdn.com/v4/letter/s/b3f665/32.png) [@Str8](https://forums.505go.com/u/Str8)\ **Post date:** [November 25, 2025, 5:35pm UTC](https://forums.505go.com/t/game-doesnt-load-stuck-on-marvel-logo/63176/14 "2025-11-25T17:35:12Z")
thank you. I appreciate everyone here being helpful. I am on steam with MPQ, and I’ve allowed the game to que for long periods of time, multiple times. I’ve had to close it using Task Manager every time. I don’t see how the Devs don’t respond to outstanding tickets or have a message sent to those who can’t even get beyond the loading screen. I get the whole having patience but 4 months and the only response I got was escalating my ticket to the next meeting a month ago. I have played the game of 9 years. Bring things in under one roof with develop teams, and studios is great. I don’t get the whole not being reasonable in responding, with where they are with such a problem as not playable for some users. Thanks again to those who are helping. ---
**Author:** ![Krazy](https://sea1.discourse-cdn.com/flex023/user_avatar/forums.505go.com/krazy/32/4516_2.png) [@Krazy](https://forums.505go.com/u/Krazy)\ **Post date:** [November 25, 2025, 6:53pm UTC](https://forums.505go.com/t/game-doesnt-load-stuck-on-marvel-logo/63176/15 "2025-11-25T18:53:20Z")
I am not Customer Support, but for Steam Windows users I would have them open up File Explorer and paste in: **%appdata%..\LocalLow\Unity\Demiurge Studios\_Marvel Puzzle Quest** If you see folders with today’s date, I wouldn’t do anything but wait. If all you see are folders with only older “Date Modified”, I would delete everything in that folder. Secondarily in Steam I would highlight MPQ and right-click selecting “Properties” Then select “Installed files” and press “Verify integrity of game files” ---
**Author:** ![SaltyRepertoire48](https://sea1.discourse-cdn.com/flex023/user_avatar/forums.505go.com/saltyrepertoire48/32/9310_2.png) [@SaltyRepertoire48](https://forums.505go.com/u/SaltyRepertoire48)\ **Post date:** [November 26, 2025, 4:48am UTC](https://forums.505go.com/t/game-doesnt-load-stuck-on-marvel-logo/63176/16 "2025-11-26T04:48:43Z")
> [@grenadier](#): > > Getting stuck on Marvel screen on Steam. I have never had this problem before, even though I know it has been a problem for others. > This only started with today’s patch. (Nov. 12) Them boys they fired are ticked off ---
**Author:** ![Str8](https://avatars.discourse-cdn.com/v4/letter/s/b3f665/32.png) [@Str8](https://forums.505go.com/u/Str8)\ **Post date:** [November 26, 2025, 4:31pm UTC](https://forums.505go.com/t/game-doesnt-load-stuck-on-marvel-logo/63176/17 "2025-11-26T16:31:07Z")
Is it a problem when I copy and past ( %appdata%..\LocalLow\Unity\Demiurge Studios\_Marvel Puzzle Quest ) into File Explorer and get the message Windows can’t find it. I verfied integrity of game files. No change. Thanks again. ---
**Author:** ![Krazy](https://sea1.discourse-cdn.com/flex023/user_avatar/forums.505go.com/krazy/32/4516_2.png) [@Krazy](https://forums.505go.com/u/Krazy)\ **Post date:** [November 26, 2025, 6:24pm UTC](https://forums.505go.com/t/game-doesnt-load-stuck-on-marvel-logo/63176/18 "2025-11-26T18:24:17Z")
Apparently this board eats backslashes, try this: `%appdata%\..\LocalLow\Unity\Demiurge Studios_Marvel Puzzle Quest` ---
**Author:** ![Str8](https://avatars.discourse-cdn.com/v4/letter/s/b3f665/32.png) [@Str8](https://forums.505go.com/u/Str8)\ **Post date:** [November 26, 2025, 9:41pm UTC](https://forums.505go.com/t/game-doesnt-load-stuck-on-marvel-logo/63176/19 "2025-11-26T21:41:11Z")
Thank you. I see a folder with current date, so I won’t deleting anything. I will just wait. Thanks again ---
**Author:** ![KGB](https://avatars.discourse-cdn.com/v4/letter/k/74df32/32.png) [@KGB](https://forums.505go.com/u/KGB)\ **Post date:** [November 27, 2025, 5:09pm UTC](https://forums.505go.com/t/game-doesnt-load-stuck-on-marvel-logo/63176/20 "2025-11-27T17:09:24Z")
@Str8 What kind of hardware are you running the game on? Is it a PC or a phone/tablet? It’s possible the game is not stuck on assets but rather has run out of some resource (RAM especially) if you have older hardware. KGB [Next page](https://forums.505go.com/t/game-doesnt-load-stuck-on-marvel-logo/63176.md?page=2)