Game is stuck because of "Tutorial" Help

Hi, I can’t play the game due to a possible bug. I have a maxed out storm (13 skill cap) and just recently bought a cover and rolled Storm. Then for some reason, the Tutorial popped out, and gave me instructions to go “Train Powers” for my maxed out Storm. I can’t leave the page , or do anything else , and I’m basically stuck at the Train Powers page.

Does anyone else have this problem? Is there anyway I could disable Tutorial help?

Thanks

I have also tried to re-install the game and loaded the save from Face Book , but same issue



This is an image to the problem

Maximum of 13 skill points total. 5+4+4=13

Mebbe find another to upgrade but kinda strange it pops up.

I think Flarenova means he/she can’t leave that screen and thus is stuck (because there is no way to upgrade). @Flarenova, if this is correct you should email support at mobilesupport@d3p.us with your PVP name and your exact issue and see if they can’t fix it for you on their end. icon_e_smile.gif

I think Flarenova means he/she can’t leave that screen and thus is stuck (because there is no way to upgrade). @Flarenova, if this is correct you should email support at mobilesupport@d3p.us with your PVP name and your exact issue and see if they can’t fix it for you on their end. icon_e_smile.gif

Yea that’s what I mean, thanks hogunner. Probably will do that

I am having the exact same problem !!

Not sure what is going on .. Why teach me how to train now after I been playing this game for weeks!

If anyone knows a trick to fix this please let me know !

I am also suffering from this issue. Any assistance is greatly appreciated as I want to access teh PVE event asap. Other folks in the forums have posted about this.I am currently “Stuck in training power” screen. I can confirm this came after hit "RESET HINTS " and won a cover for a maxed out heroe. I missed a pop up for the new event and clicked reset hints in hopes of reading it again. Now I am stuck. Any fixes?

@Dr_Nachin & virginia416 - I’m assuming you’ve already done this but if not, make sure you email support at mobilesupport@d3p.us with your PVP name and your exact issue. I wish I could be more helpful but that’s all I’ve got. I hope they get your issues fixed quickly. icon_e_smile.gif

Thanks for replying. How do I figure out my PVP name? I believe I know what it is but I am unsure. If I were to link my game to facebook would it show up?

I was just quoting IceIX’s request from awhile ago but if you link your game to facebook, I think you can just send them your facebook email address? (Not 100% sure about this). Otherwise your “pvp” name should be whatever you named yourself when you created the game…if memory serves; it’s been a number of weeks now for me so I might be forgetting something. Regardless I couldn’t find a way to see my PvP name ingame but maybe I missed something? Anyone else know?

Thanks for the assistance. Trying to link game to facebook now.

Linked my game to facebook. Any way to cheack out the profile for the game or the PVP name via facebook? I am not a avid facebook user. Rather play games than look at pics hehehe.

I am now stuck due to this error when I was #15 in the Avengers tournament. I have emailed support, and will keep posted. His no one gotten a resolution to this issue?

I was also pretty hight but o well. What I am worried is that I will miss out on the PVE event. I really want that purple spiderman. other rewards are nice too.

I played through the pve once, but I don’t understand why no one is responding to the issue.aybe I will try to pm ice

Just to let everyone know, we’re currently, right this second, looking into this. It seems to be relatively isolated cases, but people who get hit naturally can’t progress at all. If you have this issue, please make sure you’ve made a support ticket about it. If you can hit the Feedback button (the mail icon in the upper right) ingame, that’s the best way. If not, please mail mobilesupport@d3p.us with your PVP name and/or the email you have linked to Facebook (if you linked our game to FB).

Thank you for the update!

Edit: Thank you for the FIX to you and the devs, ICE icon_e_smile.gif

I look forward to playing this for a looooooong time.

Is there any chance of a retail release on psn/vita? or even F2P versions on those platforms?