A interesting marketing theory is that for every person that has a bad experience with a product, that person will tell 10 other people about it. If someone experience good service, they tend to tell 3 people ( if at all). So to be more positive I’d like to highlight some of the great changes. Feel free to add in over time as well gents.
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Chance to win 1* and 2** rewards for PVP. I thought this was a very nice touch for newer players. I’m hoping they roll something similar out for PVE
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One touch level up button. This was a community driven change and works fantastically. Awesome example of people brainstorming and the dev’s implementing it.
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New character releases. Remember when just one hero came out every couple of months?