Hello IceIX. This is my first post, so please understand that I found what I’m about to ask you important enough to create an account.
First, a bit of history on myself. I found this game about four months ago when I was using Tapjoy to earn dinobucks for Jurassic Park Builder (a fun game, but recently they’ve hit a wall on creativity). I try my hardest to find f2p games because I’m a father of three and have a wonderful wife too. In short, having five mouths to feed and care for costs money, and seeing has how I’m already working two jobs and trying to finish a dissertation, money is hard to come by. Therefore, I find spending money on apps to be a luxury that rarely finds credence in my world. However, I found it fun to spend about $20 on Jurassic Park Builder, and I’ve contemplated spending money on MPQ. The only issue with MPQ is that the cost versus the reward is simply ridiculous. But that’s another issue.
My point in the aforementioned paragraph is that I have no monetary investment in MPQ, only my time and happiness. I played all the time, whenever I could, as it was a welcome break to a very hectic, happy, and busy life.
I find the wrong-doings of individuals in this world to truly bother me. When I see people wronged in this world it truly leaves me in a bothered state. Currently, I’ve been left in a bothered state because of one singular change to MPQ (and finally, I present to you, IceIX, my question…one I truly hope you answer with all honesty):
Why are the MPQ players who’ve injected real money into your company not been fully reimbursed for the recent slew of nerfings that have occurred?
I believe my question, one that’s been asked by so many other forum members, deserves an honest answer from a D3 employee.
I’ll justify and explain my question in the following few sentences. First, you were paid for a very specific product. Your customers found Thor and Wolverine (and Ragnarok…that pain in the ass) fun and interesting characters enough to spend real hard-earned funds on a video game. They were told by D3 that their money, spent on ISO and hero coins, would allow them to level up and build towards a maximized Marvel character. Thor, for example, would inflict over 2000 damage when maximized at level 85 if you enacted his yellow power. That was an incredibly strong offensive attack and drove your customers to spend their money in maximizing Thor…so they could have a tactical advantage when battling other players. There’s no need for me to give examples of all the other powers that have been nerfed that drove so many of your customers to spend what I can only assume to be thousands upon thousands of dollars on. So, the reality here is that all your paying customers spent real money on a very specific product. This product was presented to all of us by D3. Your company collected their money and in return gave them the ISO or hero coins to level their Thor or Wolverine to the diagnostic statistics PRESENTED TO ALL OF US BY D3. After selling a product, your company changed that product. Essentially, you presented a product one way, took your customers money and then changed said product. Regardless of how long your customers were allowed to play with Thor and Wolverine at those levels and with those powers, almost the entire majority of your paying customers would not have given D3 any of their money if they knew their investment would devalue as much as they have. In essence D3 falsely presented to paying clients a product, one in which was changed after D3 collected all they could. I product was sold as one thing, but then changed into another. In the business world, such practices usually result with the paying customer receiving a 100% refund. Sadly, and to the sever disappointment of the majority of your players, all players with a Thor or Wolverine were allowed to sell back their characters for 50% of the ISO they purchased. They were not granted a refund; instead, through the current 50% refund offered, D3 has told it’s players (players that support and keep the business afloat) that they’re keeping their money and that they won’t even give a full-value refund in the form of ISO.
As I said I have no horse in this race. I never dropped a single dime into MPQ. If the products offered were more reasonable in price (as in spending and spending on ISO, covers, and hero points were to equal about $60 dollars…the price of all games for any system) I’d consider spending my money on a D3 product. For those though that have spent real money, and in particular money towards leveling Thor and Wolverine, I see this as nothing short of theft by D3. Theft such as this is simply a fireable offense in the business world. This issue, not the “nerfing” of the characters, is what I believe is the main issue all of us are having with D3 right now. Those that have spent REAL money on a product feel stolen from. As I said, it bothers me, truly it does, when I see people wronged. As much as I have enjoyed your product, what D3 has done to it’s paying customers is criminal.
If D3 really believes nerfing characters betters the game, then you need to be responsible and reimburse, FULLY, those that invested their hard-earned money towards a product that was advertised by D3 in a very precise way. Once you alter that product, after taking their money, D3 is simply doing nothing more but stealing from their paying customers.
I do hope, IceIX, that you take the time to honestly address my question, as I truly believe this is what has upset your customers most. Why should any of us trust a company that seems so willing to take our money and not honor what we’ve all paid hard-earned money on?
Thank you for your honest and transparent response (I hope).