iOS Lost Accounts After 2.2 - Update (8/3/17) [Fixed in 2.2.1]

Yes. IOS @Brigby

Yup iOS here also.

iOS account working this morning. Now nothing.

Hmm I see. Ok. Thanks for the feedback everyone. The development team is unfortunately out of office at this hour, however I will pass this information along to them tonight, so they’ll be able to see it first thing tomorrow morning.

iOS, software updated to latest before patch 2.2.

Everything was working perfectly fine until I was forced to update to 2.2.1 and lost everything including a rare card I just got from the free booster. My account was not linked to Facebook and I’M not even sure of my username since I’m playing a few game and not always using the same… Aside from the fact that I Will lose 30 crystals since I bought my entry to the Daily event and just had Time to get 15 pts, if I lose my account it’s definitely the end for me. Hope it doesn’t take till next update to fix it …

I’m locked out now too. I’m in the training. Argh! @Brigby can you help please? I’m the coalition leader so I cannot even boot anyone.

If you haven’t already, get a ticket in asap. They responded to mine within an hour or two (asking a thousand questions of course). Hopefully, they can get these resolved tomorrow so it doesn’t affect the coalition event.

@Brigby iOS 9.3.3 for me.

another iOS unlucky guy here… @Brigby

Same here. IOS 10.3.1 @Brigby

@Brigby I’ve created a ticket, but when I go to view tickets, it’s not listed. I haven’t received any emails either. Please help.

@Brigby any word on this? It’s first thing …

How I Feel Seeing All These Mentions

Hi Everyone,

Apologies for this unfortunate occurrence. If you could all please reference the Lost Accounts After 2.2.1 announcement, it will help guide you in recovering your lost account progress. Thanks!

Update: my account has been restored less than 10 hours after sending my UID to support. Thank you so very much @Brigby please pass along my gratitude to customer support for a speedy resolution :slight_smile:

Ditto!