We wanted to let you know about our new buyback policy regarding newly-released MPQ characters.
If a new character has been added to the game, and changes have been made to that character’s abilities within 30 days of the character’s initial release, we will be offering a full Hero Point and Iso refund for any covers that were purchased directly or gained through Comic Packs.
*Please note: The increased buyback goes into effect only after the changes are live in-game. If, after playing with the newly-balanced character, users are unsatisfied, they can contact Customer Support. After verification and the player has sold the character, CS will refund in-game any additional Hero Points and Iso that was spent on the character.
*Also note: This additional refund does not apply to progression or placement rewards earned through PVE & Versus Events. The normal increased buyback, set up for any updated character, already takes these into account.
Using Iron Fist as an example; after the changes to Iron Fist go into effect (planned for 3/23/15), play with the character for a bit and try out the updates. If you are still dissatisfied, submit a ticket to Customer Support in-game (gear icon/Help/Contact Us) or here and be prepared to sell off the character. CS will provide you with a full Hero Point and Iso refund for any covers that were purchased directly or gained through Comic Packs and used to level the character.
Miles from Demiurge here. Due to a miscommunication, the increased sell prices for updated characters Thor (Goddess of Thunder), Magneto (Marvel NOW), Mystique (Raven Darkholme), and Iron Fist (Immortal Weapon) did not make it in game yesterday with the updates to their powers. These increased sell prices should be coming in an update today (3/24/15). Sorry for the inconvenience!
In this example, if I got an IF cover from a token would I get 1250 HP for the cover, or just the HP cost of a token. Although the former is probably the answer, it’s not explicitly stated.
Wait, so you can’t just roll back the HP you spent while keeping the characters? I bought 3 purple covers for 3750 HP. I still want Iron Fist but I’m not in a hurry to max him out in his balanced state, so it sounds like you can’t just roll back the 3 purple covers? I don’t mind if the iso/level I put in him are lost when his cover gets reduced.
So, you have to completely sell it off? If you earned 11/13 covers in-game, then bought the last two, you can’t get just the last two deleted and refunded? Just making sure.
If there’s a logistical issue with rolling characters back, why not just reset the character to 1/1/1 base level (or even 1/0/0 if certain color covers were never present) and then refund?
You have to sell off the whole character? That’s insane
Come on now. You could have instituted a policy that works and that everyone would actually be happy with and instead you went with this weird full nuclear option. Just because you don’t want to put HP into a character doesn’t mean you don’t want the initial covers that you earned though the Events.
Think this one through…
edit - This is also an issue because of things like essentials and Deadpool’s Daily.
I have to tell the community to stop complaining. D3 is willing to give a full refund of covers you purchased if you sell the character. If you choose to keep the character that must mean you still want him, because let’s see IF is still very good. To complain that you want HP back for 2 covers that you bought, it silly. D3 is taking the correct stance in saying if you are not satisfied with the character feel free to sell him back to us and they will give a full refund. I personally will not be selling my IF as he is still really powerful.
Please stop complaint about this as d3 is more likely not to give such an appropriate refund in the future if all we do is complain about the refund they give us.
Yea, but they don’t have that function and it would be too burdensome to send the appropriate covers and iso to put the character back the way it was before purchasing covers.
Sorry, seems can’t have your cake and eat it too.
But hey, it’s not perfect, but it’s a large step forward.
Upon closer inspection of the sacred text I think i have it deciphered.
You WILL be required to sell your IF ingame through the “boosted buyback” just like Rags, Mags, etc in addiition you will need to Email support. The standard buyback mechanic covers the “progression covers” at the normal buyback rate. Support will then send a seperate refund of the remaining Full price ISO/HP.
Yeah, I started thinking this might be a functionality issue. Then why not replace your character with a 1/0/0 base level character and then refund whatever they were going to refund? I can’t think of how you can abuse this and it’d ensure you still have the character left for essentials. Since they have to verify that you indeed sold someone already, instead of verifying that step, instead make that step replace all your character (if you have more than one) with a loaner equivalent and it should be the same amount of work.
I think the closest to a rollback that they could pull off would be to validate that you sold the character and then stream a pile of rewards to you in the form of:
HP for purchased covers
replacement Iron Fist covers for the colors and quantity that you won through progression and placement
the ISO equivalent of what you would have spent leveling the character (less whatever ISO you got from enhanced sale)
Please have this announcement or reference this specific forum thread in-game.
It’s going to be slightly annoying (and very inaccurate) when the company uses the buyback metrics to justify decisions, when most of the player base isn’t going to know of this process.
Yeah, I thought about that, and if that’s too much work, just the HP for purchase cover and a single cover for the character would do. I wouldn’t mind if they’re willing to do more, but I think I can live with that and it shouldn’t be any more work than verifying that you’ve already deleted the character.
Implementing an option to reset a character to a pre-bought status is probably way more complicated than making the sell all option. Perfect would mean rollback for the character to it’s previous state and money back, not just hero points. It’s not perfect but a good start, thanks.
At the risk of being curt (and likely very unpopular) I daresay everyone ought to be thankful they’re getting this much. It seems to be the case that D3 could just as easily tell you to get bent and be done with it. It’s a step in a better direction.