Is customer support broke?

That’s the question. Been 2 weeks with no response. Any other higher ups I could send the screen shots to?

Did you send to the correct address mpqsupport@505go.com ?

Did you get an autoreply immediately?

and what was the question? Because there’s only so much a guy in a call center can help you with.

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A response would be nice

If you didn’t get an automated response within minutes, they never received your e-mail..

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Im at a full week without a response to my support request. I did get the auto-reply when i submitted.

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Only count business days. Weekend plus holiday.

What was your support request about?

currently sunday to sunday. so a week. I ascended a white tiger and it consumed a hawkeye

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Can you DM me the ticket number? I assume there’s a backlog given everything at the minute…