# Known Issue: Support@d3p.us Email Currently Unavailable (4/14/17) **URL:** \ **Category:** MtGPQ General Discussion\ **Tags:** customer-service\ **Created:** [April 15, 2017, 6:56am UTC](https://forums.505go.com/t/known-issue-support-d3p-us-email-currently-unavailable-4-14-17/35229 "2017-04-15T06:56:16Z")\ **Posts on this page:** 3\ **Page:** 1
**Author:** ![LakeStone](https://sea1.discourse-cdn.com/flex023/user_avatar/forums.505go.com/lakestone/32/23513_2.png) [@LakeStone](https://forums.505go.com/u/LakeStone)\ **Post date:** [April 15, 2017, 6:56am UTC](https://forums.505go.com/t/known-issue-support-d3p-us-email-currently-unavailable-4-14-17/35229/1 "2017-04-15T06:56:16Z")
_UPDATE 11:30 AM PDT - 4/17/17 - This has now been fixed and all customer support communication channels are working. Thank you for your patience!_ Hi Everyone - I wanted to share a note that one of the email addresses that some players reach out to us for customer support is currently unavailable. If you normally email our customer support team via [support@d3p.us](mailto:support@d3p.us), we ask you to reach out via [mobilesupport@d3p.us](mailto:mobilesupport@d3p.us) or via the in-game FAQs for the time being. We expect this issue to be only temporary and will make an announcement when [support@d3p.us](mailto:support@d3p.us) is available again. Thank you. ---
**Author:** ![jetnoctis](https://sea1.discourse-cdn.com/flex023/user_avatar/forums.505go.com/jetnoctis/32/7139_2.png) [@jetnoctis](https://forums.505go.com/u/jetnoctis)\ **Post date:** [April 15, 2017, 8:05am UTC](https://forums.505go.com/t/known-issue-support-d3p-us-email-currently-unavailable-4-14-17/35229/2 "2017-04-15T08:05:35Z")
@LakeStone I emailed back [tosupport@d3publisherofamerica.zendesk.com](mailto:tosupport@d3publisherofamerica.zendesk.com) Is that one still okay or should I resend my message to the one stated above? Thanks. ---
**Author:** ![LakeStone](https://sea1.discourse-cdn.com/flex023/user_avatar/forums.505go.com/lakestone/32/23513_2.png) [@LakeStone](https://forums.505go.com/u/LakeStone)\ **Post date:** [April 15, 2017, 3:45pm UTC](https://forums.505go.com/t/known-issue-support-d3p-us-email-currently-unavailable-4-14-17/35229/3 "2017-04-15T15:45:28Z")
> [@jetnoctis](#): > > @LakeStone I emailed back [tosupport@d3publisherofamerica.zendesk.com](mailto:tosupport@d3publisherofamerica.zendesk.com) > > Is that one still okay or should I resend my message to the one stated above? Thanks. It’s only [support@d3p.us](mailto:support@d3p.us) that is currently unavailable. All other channels of communications is still available. If you do not hear back from support after the 24 - 72 hour window, please feel free to private message me with your ticket number and UID and I will help escalate your ticket with the team. Thanks.