Man I wish you guys would have used a simple Google authentication for accounts, or just spent some of that money you’re making on your own authentication server for all D3 games. This whole Facebook API login thing is a cheap and sloppy way to handle accounts. And because of the way the client works, simply copy-and-pasting the database files from one profile into another won’t work, because your client overrides it or something.
Here’s the deal; I had a secondary Facebook account that I used for spam and gaming stuff like this. My MPQ profile was tied to it, obviously. Facebook must be cracking down on alt accounts, because the other day it was disabled and I can’t get it back without furnishing a photo ID (which won’t work, because it wasn’t in my real name). I wouldn’t have even known that Facebook did this, if it weren’t for me launching MPQ the other day and getting a prompt to log in via Facebook. The game client usually authenticates with the Facebook servers automatically, but apparently if the account is disabled it won’t work anymore and the client will keep asking you to log in with your Facebook credentials.
Since I can’t do that anymore, does that mean my account is just gone? I really hope not, considering I’ve spent thousands of the gold currency, unlocked Kiora and raised her to 60, was beginning to have a nice collection with lots of mythics, and I was also the leader of the “Reddit2” coalition. (And this happened RIGHT after the update that allows guild chat and stuff, so I haven’t even been able to log in to communicate with the coalition or anything.)
Right now I have a support ticket out, but it took 3 days for your guy to get back to me, and when he did, he asked for information that I already provided him in my initial, HIGHLY-DETAILED email. If your CSR reps pay that little attention to the cases they are working, I don’t have a lot of faith that this guy is going to understand what my problem is, let alone fix it. I already sent an email back, providing as much info as I could, along with a database file from my profile that I had backed up a few months ago (UserProfileInfo.bytes).
The thing is, the last time you guys restored my profile when I switched phones, something screwy happened that made it so that my name in leaderboards was different from my actual profile name (this probably had something to do with the fact that in order to restore my profile, you had to “overwrite” a newer profile you had me create by beating the tutorial.)
This is getting so confusing that I can barely keep track of all the moving parts, so I have no idea how I’m gonna get any help with this. Another problem is that my TRUE Facebook account is “tied” or “synced” with an old starter profile, which was the product of me not understanding the whole Facebook account thing. I won’t even get into that, because it’ll just be more confusing.
So even if I can get my profile back, I have no idea how I’m gonna “link” it Facebook because my real Facebook account is already linked to some random starter profile.
What I really need here is a CSR or somebody from the actual coding/database team who knows what the problem is and knows how to fix it. I think I have the correct profile ID number for my account, and the user name is “WaxPaper” (although who knows if it’s gonna match, since that bug with the restoration last time made it so a different name was showing up in the leaderboards; I don’t know which name is gonna show up on your end as the correct one.)
Regardless, I DO have enough info to allow one of you guys to identify my account, and you should also be able to do it by looking at the CSR ticket history: the last CSR ticket I had a few months ago dealt with restoring my account, so all the applicable ID info should be in that ticket…
And THEN I need you to help me figure out how I can link this profile to my REAL Facebook account. I’m assuming this will involve you wiping the association to the blank profile it’s already attached to, and then linking my MPQ profile to the Facebook (or once it’s free, maybe I can do that part myself).
This should really be a prime example for you guys about how bad this method of authentication is. Please give me a little help, here. Thanks.
