Hi Everyone,
If you are an iOS user, please do not update to the R119 patch. Players are reporting that after updating they encounter a “Check Internet Connection” error.
The developers are already working on fixing this. I will update this post once a fix has been confirmed.
Apologies for the inconvenience, but thank you for your patience!
Brigby
Edit: Fix is now confirmed. iOS users should now be able to successfully login after updating to R119.
Is there any way for you to pull the update and rerelease the R118 update?
Lots of people automatically update without checking the forums to see if there are major glitches.
It might not just be IOS only…just got 2 reports from Line…some Android users are also locked out
Darknes21 (merc)
Can you do a daily patch to turn off the auto-update feature in the app itself? That way we aren’t forced to install the extremely broken update?
Are we going to have to wait two weeks for an update, or will those affected be able to benifit from some sort of quick update?
Are they also encountering the “Check Internet Connection” error? I noticed when I updated, it took up to 30 seconds for the % to finish loading and log me in, but I wasn’t locked out.
Correct me if I’m wrong, and I could be since I only have an Android device, but isn’t the auto-update feature something you can adjust in your Apple store / device settings? I know that auto-updating apps is something that can be toggled in the Google Play store.
The game itself forces you to update after a while, nothing you can turn off yourself.
you either update or you can’t get into the game.
so, I am guessing you guys use a different server for testing and that is why this didn’t get noticed?
I can only speak for myself but the app has updated itself on my device. I didn’t have a chance to cancel this update since the app didn’t ask for my permission (unlike the former updates where the app has asked for my permission).
I encountered the same behavior (delay, not lockout) on my Android. My iOS device is locked out per the known “Check Internet Connection” bug.
Considering there is a PVE ending today for a limited cover how should players who updated their devices notify D3. Alliances and player awards will end up to be fairly impacted by this.
Any news? Now been locked out coming in for 3 hours - pve t20 probably went up in smoke when my grind got killed and now pvp shield expiry approaching.
roll back to r118 seems order of the day asap if the fix isn’t imminent (within the hour)
Perhaps something to do with the iOS update that just came out? I think it was just this morning or late yesterday
I’d like to piggyback this as confirmation. I have auto update disabled on both my devices (Android and iOS), but after a day the game will not allow you in without updating.
Usually within a day it forces you to update on iOS, from my previous experience at least.
For those who haven’t updated yet and can still get in the game without being prompted, I recommend taking a screen grab of your Rewards Queue for any covers you’re working toward recruiting, just in case the fix takes longer than expected. That way there’s some record of what you had, in case the covers expire during the downtime.
On iOS it’s pressing the power button and the home button at the same time to screen grab.
Yeah this is frustrating as Howard is an annual event and this issue has materialised on the last day of the event.
Bugs/regressed behaviour in a release I can understand, but unable to start the app at all - c’mon guys!
I was able to get back in. Hopefully that means the iOS bug is fixed
Sorry for the confusion. When I saw the word auto-update, my mind went directly to Google Play auto-update toggle, as opposed to the forced update preventing build conflicts.
Although the good news is that the engineering team might have found a workaround for this issue, which would mean a new build is not required to be pushed out to fix this lockout. They are currently testing it to make sure it works 100%.
Yes “check internet connection”
Darknes21 (merc)
IOS update was released about a week ago
Darknes21