Hey everyone,
Just sharing an update on compensation for the main issues most players experienced around r345 update release.
We will be sending out compensation on Monday.
We don’t want anything going out, where possible, on a Friday.
This took longer than we had hoped, but in that time we found a better process to deliver compensation that Demiurge had once used some time ago. But, we wanted to test it first to ensure it would be smooth, before using it.
That being said here is the details of the compensation we will be sending out.
Players will be split into one of three groups, each group is based on where they placed in the previous Season, and whether they actually logged into the game, at all, since last Wednesday when these issues began.
- We used the previous Season data because it was one of the only data points we had that would indicate generally how advanced they are
- The reason we grouped them is because players at different stages need different things and were impacted to different degrees
- We didn’t want early-game players to get pushed up too far based on MMR, or have resources they really couldn’t use, or have something less relevant to later-game players because we were trying to create a pack that averaged out across everyone
SCL 1-4
- 600 3 Star Wildcard Shards
- 600 4 Star Wildcard Shards
- 100 5 Star Wildcard Shards
- 25 6 Star Mojo (Mojo Master) Shards
- 4 Heroic Tokens
- 6 Mighty Tokens
- 100,000 ISO-8
- 200 HP
- 10 Command Points
SCL 5-7
- 4 Star Iron Fist (Lin Lie) Cover
- 800 3 Star Wildcard Shards
- 800 4 Star Wildcard Shards
- 150 5 Star Wildcard Shards
- 50 6 Star Mojo (Mojo Master) Shards
- 6 Heroic Tokens
- 8 Mighty Tokens
- 150,000 ISO-8
- 350 HP
- 15 Command Points
SCL 8-10
- 5 Star Banshee (Sean Cassidy) Cover
- 4 Star Iron Fist (Lin Lie) Cover
- 1,200 4 Star Wildcard Shards
- 250 5 Star Wildcard Shards
- 100 6 Star Mojo (Mojo Master) Shards
- 10 Heroic Tokens
- 10 Mighty Tokens
- 4 Latest Legends Tokens
- 200,000 ISO-8
- 500 HP
- 25 Command Points
In regards to the fix for de-levelled Champion characters
As some of you have correctly guessed, we were able to identify the specifically affected Championed Characters.
But, the work and time involved in knowing exactly what level the characters were before or after the bug, for each player, would have been significant to say the least.
The decision we made was to identify any characters that had been Championed but were sitting at the base, and bring them up to their max, depending on Champion Star level.
Without being able to restore characters to levels specifically, this seemed like the best course of action. Especially given how critical it was to get this resolved, as soon as we could.
Links to the original incident threads: