# Reward packs going missing

**URL:** <https://forums.505go.com/t/reward-packs-going-missing/54169>\
**Category:** MtGPQ Bugs & Technical Issues\
**Created:** [September 2, 2020, 3:36pm UTC](https://forums.505go.com/t/reward-packs-going-missing/54169 "2020-09-02T15:36:38Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![Gormhaus](https://sea1.discourse-cdn.com/flex023/user_avatar/forums.505go.com/gormhaus/32/1433_2.png) [@Gormhaus](https://forums.505go.com/u/Gormhaus)\
**Post date:** [September 2, 2020, 3:36pm UTC](https://forums.505go.com/t/reward-packs-going-missing/54169/1 "2020-09-02T15:36:38Z")

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Twice it has said i have 2 packs waiting in the vault. Vault shows 2 kaldesh boosters but in srperate kaldesh sections. I open 1 pack and the other pack is gone. Is it a display issue or are my packs evaporating?

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**Author:** ![Tremayne](https://sea1.discourse-cdn.com/flex023/user_avatar/forums.505go.com/tremayne/32/8222_2.png) [@Tremayne](https://forums.505go.com/u/Tremayne)\
**Post date:** [September 2, 2020, 9:23pm UTC](https://forums.505go.com/t/reward-packs-going-missing/54169/2 "2020-09-02T21:23:16Z")

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@Gormhaus - The Kaladesh banner shows up twice in the vault. One banner includes the tag “includes masterpieces”, the other does not.  
It is an error that has been around for years and you are not being cheated out anything, since it is the same booster pack that is shown under different banners.

It is annoying though.

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**Author:** ![Magic\_PQ\_Support\_Team](https://sea1.discourse-cdn.com/flex023/user_avatar/forums.505go.com/magic_pq_support_team/32/8287_2.png) [@Magic\_PQ\_Support\_Team](https://forums.505go.com/u/Magic_PQ_Support_Team)\
**Post date:** [September 3, 2020, 6:35pm UTC](https://forums.505go.com/t/reward-packs-going-missing/54169/3 "2020-09-03T18:35:32Z")

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Hi @Gormhaus ,  
Could you get in contact with Customer Support?  
It can be in-game (Help Center) or [here](https://d3go.helpshift.com/a/magic-puzzle-quest/) !  
Provide them as many details as you can so they can investigate!

Thank you,  
Marcela.

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**Author:** ![Gormhaus](https://sea1.discourse-cdn.com/flex023/user_avatar/forums.505go.com/gormhaus/32/1433_2.png) [@Gormhaus](https://forums.505go.com/u/Gormhaus)\
**Post date:** [September 3, 2020, 10:45pm UTC](https://forums.505go.com/t/reward-packs-going-missing/54169/4 "2020-09-03T22:45:41Z")

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> [@Tremayne](#):
>
> @Gormhaus - The Kaladesh banner shows up twice in the vault. One banner includes the tag “includes masterpieces”, the other does not.  
> It is an error that has been around for years and you are not being cheated out anything, since it is the same booster pack that is shown under different banners.
> 
> It is annoying though.

Thank you for this!