# Stuck at trying to load
**URL:** https://forums.505go.com/t/stuck-at-trying-to-load/17459
**Category:** ATPQ Bugs & Technical Issues
**Created:** [July 31, 2015, 11:12am UTC](https://forums.505go.com/t/stuck-at-trying-to-load/17459 "2015-07-31T11:12:55Z")
**Posts on this page:** 18
**Page:** 1
### Author:  [@Malcrof](https://forums.505go.com/u/Malcrof)
#### Post date: [July 31, 2015, 11:12am UTC](https://forums.505go.com/t/stuck-at-trying-to-load/17459/1 "2015-07-31T11:12:55Z")
Downloaded and installed the game, after a brief unable to connect, it is now sitting at Rebuilding the Treehouse (1%), for about 5 minutes now…
any ideas?
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### Author:  [@Turing](https://forums.505go.com/u/Turing)
#### Post date: [July 31, 2015, 11:24am UTC](https://forums.505go.com/t/stuck-at-trying-to-load/17459/2 "2015-07-31T11:24:49Z")
I’m pretty sure it’s a display issue. Give it a while, and it’ll reach 1%. Give it another while, and it’ll finish.
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### Author:  [@Malcrof](https://forums.505go.com/u/Malcrof)
#### Post date: [July 31, 2015, 11:35am UTC](https://forums.505go.com/t/stuck-at-trying-to-load/17459/3 "2015-07-31T11:35:30Z")
> [@Turing](#):
>
> I’m pretty sure it’s a display issue. Give it a while, and it’ll reach 1%. Give it another while, and it’ll finish.
it did eventually, then went to a dual color grey/black screen and sat there.. it has yet to load.
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### Author:  [@Turing](https://forums.505go.com/u/Turing)
#### Post date: [July 31, 2015, 11:46am UTC](https://forums.505go.com/t/stuck-at-trying-to-load/17459/4 "2015-07-31T11:46:13Z")
> [@Malcrof](#):
>
> > [@Turing](#):
> >
> > I’m pretty sure it’s a display issue. Give it a while, and it’ll reach 1%. Give it another while, and it’ll finish.
>
> it did eventually, then went to a dual color grey/black screen and sat there.. it has yet to load.
Yeah, it has to load the assets after that.
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### Author:  [@Malcrof](https://forums.505go.com/u/Malcrof)
#### Post date: [July 31, 2015, 11:48am UTC](https://forums.505go.com/t/stuck-at-trying-to-load/17459/5 "2015-07-31T11:48:12Z")
> [@Turing](#):
>
> > [@Malcrof](#):
> >
> > > [@Turing](#):
> > >
> > > I’m pretty sure it’s a display issue. Give it a while, and it’ll reach 1%. Give it another while, and it’ll finish.
> >
> > it did eventually, then went to a dual color grey/black screen and sat there.. it has yet to load.
>
> Yeah, it has to load the assets after that.
thank you, trying again now, will give it more time
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### Author:  [@Malcrof](https://forums.505go.com/u/Malcrof)
#### Post date: [July 31, 2015, 12:08pm UTC](https://forums.505go.com/t/stuck-at-trying-to-load/17459/6 "2015-07-31T12:08:40Z")
20 minutes, i gave up, will try again later.
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### Author:  [@David\_Hi-Fi\_Moore](https://forums.505go.com/u/David_Hi-Fi_Moore)
#### Post date: [July 31, 2015, 2:31pm UTC](https://forums.505go.com/t/stuck-at-trying-to-load/17459/7 "2015-07-31T14:31:18Z")
> [@Malcrof](#):
>
> 20 minutes, i gave up, will try again later.
Hi, We did hear of an issue outside of our control this morning affecting our servers. You may have been trying to download during this time. Please do try again.
Also, there is a known display issue with the loading time shown. The info shows as 0 to 1% when things are actually further along. I believe this bug has been fixed in the new version - or will be soon.
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### Author:  [@Malcrof](https://forums.505go.com/u/Malcrof)
#### Post date: [July 31, 2015, 2:58pm UTC](https://forums.505go.com/t/stuck-at-trying-to-load/17459/8 "2015-07-31T14:58:56Z")
[quote=“David [Hi-Fi]
Moore”]
> [@Malcrof](#):
>
> 20 minutes, i gave up, will try again later.
Hi, We did hear of an issue outside of our control this morning affecting our servers. You may have been trying to download during this time. Please do try again.
Also, there is a known display issue with the loading time shown. The info shows as 0 to 1% when things are actually further along. I believe this bug has been fixed in the new version - or will be soon.
[/quote]
Still the same thing, see the screenshot below, it never goes beyond this. I will try un-installing and re-installing. Thanks for the update!
EDIT: Went to un-install and saw there was an update to the app available.. uninstalled and doing a fresh install anyway.
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### Author:  [@Malcrof](https://forums.505go.com/u/Malcrof)
#### Post date: [July 31, 2015, 3:06pm UTC](https://forums.505go.com/t/stuck-at-trying-to-load/17459/9 "2015-07-31T15:06:08Z")
Same thing with the fresh install. I will let it sit for a little while to see if it moves past that blankish screen.
I do like the new loading screens though.. watching sunrise etc..
EDIT: ok, 10 minutes later, and still on that screen.
Stock Android 4.4.2 on a Z970, no root, if that helps any. Will try to load it on my tablet when i get home, see if i have better luck.
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### Author:  [@David\_Hi-Fi\_Moore](https://forums.505go.com/u/David_Hi-Fi_Moore)
#### Post date: [July 31, 2015, 3:44pm UTC](https://forums.505go.com/t/stuck-at-trying-to-load/17459/10 "2015-07-31T15:44:03Z")
> [@Malcrof](#):
>
> Same thing with the fresh install.
Thanks for the info. Passing it along.
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### Author:  [@Malcrof](https://forums.505go.com/u/Malcrof)
#### Post date: [July 31, 2015, 3:50pm UTC](https://forums.505go.com/t/stuck-at-trying-to-load/17459/11 "2015-07-31T15:50:01Z")
[quote=“David [Hi-Fi]
Moore”]
> [@Malcrof](#):
>
> Same thing with the fresh install.
Thanks for the info. Passing it along.
[/quote]
Glad to help, tablet is lolipop, so hoping it will work on there.
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### Author:  [@Malcrof](https://forums.505go.com/u/Malcrof)
#### Post date: [August 3, 2015, 6:54pm UTC](https://forums.505go.com/t/stuck-at-trying-to-load/17459/12 "2015-08-03T18:54:47Z")
Worked just fine on the tablet, still unable to load on my phone.
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### Author:  [@Malcrof](https://forums.505go.com/u/Malcrof)
#### Post date: [August 5, 2015, 3:04pm UTC](https://forums.505go.com/t/stuck-at-trying-to-load/17459/13 "2015-08-05T15:04:22Z")
> [@Malcrof](#):
>
> Worked just fine on the tablet, still unable to load on my phone.
Any ideas on what the problem might be?
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### Author:  [@Malcrof](https://forums.505go.com/u/Malcrof)
#### Post date: [August 6, 2015, 2:52pm UTC](https://forums.505go.com/t/stuck-at-trying-to-load/17459/14 "2015-08-06T14:52:15Z")
ok, even after the update, still no luck getting it to load on my phone.. it has more than enough Ram, and the Play store says it should be fine.. nothing but that same old dual tone screen.
At least it is working on my tablet, but that means it won’t get too much play time.. i am enjoying it though.
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### Author:  [@system](https://forums.505go.com/u/system)
#### Post date: [September 11, 2015, 6:07pm UTC](https://forums.505go.com/t/stuck-at-trying-to-load/17459/15 "2015-09-11T18:07:41Z")
I’m having the same issue with the same phone… I would love to play the game and can not afford to buy another device. There have to be a way to fix this problem. Please and thank you.
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### Author:  [@Roraborealis](https://forums.505go.com/u/Roraborealis)
#### Post date: [September 13, 2015, 10:31pm UTC](https://forums.505go.com/t/stuck-at-trying-to-load/17459/16 "2015-09-13T22:31:14Z")
I also have the black/grey screen. Started with the update for me. I couldn’t get my account to load before that (see my other thread) and this is yet another issue on top of it. Haven’t been able to play for days and no response yet from customer service on my ticket.
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### Author:  [@system](https://forums.505go.com/u/system)
#### Post date: [September 14, 2015, 4:09pm UTC](https://forums.505go.com/t/stuck-at-trying-to-load/17459/17 "2015-09-14T16:09:20Z")
yep same here and i know its gonna take around 1month to fix it have funn
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### Author:  [@ElectroBlast](https://forums.505go.com/u/ElectroBlast)
#### Post date: [September 17, 2015, 12:53pm UTC](https://forums.505go.com/t/stuck-at-trying-to-load/17459/18 "2015-09-17T12:53:22Z")
> [@Roraborealis](#):
>
> I also have the black/grey screen. Started with the update for me. I couldn’t get my account to load before that (see my other thread) and this is yet another issue on top of it. Haven’t been able to play for days and no response yet from customer service on my ticket.
Can you let me know if the issue has been resolved?