Why does it take over 2 weeks to respond to a ticket? How do you expect a to keep a user base?
Is it wrong that my immediate response to this post was
WHAT support?
‘Is it wrong’ from a correctness point of view? No.
‘Is it wrong’ from a ‘oh the humanity, what a festering crock of feces this is’ point of view? Yes; very yes…
Welcome to any game, ever? 
Because “support” it two, maybe three people.