# Troubleshooting Connection Issues **URL:** \ **Category:** MPQ Bugs and Technical Issues\ **Created:** [March 11, 2015, 10:56am UTC](https://forums.505go.com/t/troubleshooting-connection-issues/13631 "2015-03-11T10:56:30Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![Demiurge\_Anthony](https://sea1.discourse-cdn.com/flex023/user_avatar/forums.505go.com/demiurge_anthony/32/2038_2.png) [@Demiurge\_Anthony](https://forums.505go.com/u/Demiurge_Anthony)\ **Post date:** [March 11, 2015, 10:56am UTC](https://forums.505go.com/t/troubleshooting-connection-issues/13631/1 "2015-03-11T10:56:30Z")
Hey all, We are looking into the issue many of you are experiencing regarding not being able to connect to the game. Below are a few questions that will help us troubleshoot the issue. If you could either post to this thread or PM me that would be most appreciated. - Versus Name: - What error are you seeing and on what screen are you experiencing the issue? (Screenshots go a long way!) - Platforms (iOS, Android, Steam) - How are you connecting to the game (Wifi, Cell network) - If you are connecting via Wifi, What is your Internet Service Provider? - If you are connecting via cell network, what is your Cell carrier? Thank you very much for you patience on this. I will update this thread when a fix or a workaround is established. Anthony Novak Associate Producer on Marvel Puzzle Quest Demiurge Studios ---
**Author:** ![Mpqdr72](https://avatars.discourse-cdn.com/v4/letter/m/4af34b/32.png) [@Mpqdr72](https://forums.505go.com/u/Mpqdr72)\ **Post date:** [March 11, 2015, 11:01am UTC](https://forums.505go.com/t/troubleshooting-connection-issues/13631/2 "2015-03-11T11:01:55Z")
Event doesn’t matter (Both PVP & PVE), it happens just Before the battle is about to start = Endless loading animation. ios. Both Wifi & Cell. ---
**Author:** ![system](https://us1.discourse-cdn.com/flex023/uploads/x505go/original/1X/b4ba35e5c3a2d4e8b33a15c0ffd8c646489f10f2.png) [@system](https://forums.505go.com/u/system)\ **Post date:** [March 11, 2015, 11:05am UTC](https://forums.505go.com/t/troubleshooting-connection-issues/13631/3 "2015-03-11T11:05:17Z")
> [@Mpqdr72](#): > > Event doesn’t matter (Both PVP & PVE), it happens just Before the battle is about to start = Endless loading animation. > ios. Both Wifi & Cell. Same as this, endless loading screen after selecting ‘Fight’ on the Team Selection Screen Steam Wifi CableOne ---
**Author:** ![system](https://us1.discourse-cdn.com/flex023/uploads/x505go/original/1X/b4ba35e5c3a2d4e8b33a15c0ffd8c646489f10f2.png) [@system](https://forums.505go.com/u/system)\ **Post date:** [March 11, 2015, 11:08am UTC](https://forums.505go.com/t/troubleshooting-connection-issues/13631/4 "2015-03-11T11:08:15Z")
It’s been over 14 hours now since i could fight as well. just constantly loading the fight page. No problem with WiFi or mobile data. Dropped from 23rd to 110th in luke cage event now. So annoyed! ---
**Author:** ![system](https://us1.discourse-cdn.com/flex023/uploads/x505go/original/1X/b4ba35e5c3a2d4e8b33a15c0ffd8c646489f10f2.png) [@system](https://forums.505go.com/u/system)\ **Post date:** [March 11, 2015, 11:08am UTC](https://forums.505go.com/t/troubleshooting-connection-issues/13631/5 "2015-03-11T11:08:33Z")
> [@Mpqdr72](#): > > Event doesn’t matter (Both PVP & PVE), it happens just Before the battle is about to start = Endless loading animation. > ios. Both Wifi & Cell. Same here, as soon as the fight button is pressed, endless logo animations. iOS on iPhone and iPad, Ttc33. ---
**Author:** ![system](https://us1.discourse-cdn.com/flex023/uploads/x505go/original/1X/b4ba35e5c3a2d4e8b33a15c0ffd8c646489f10f2.png) [@system](https://forums.505go.com/u/system)\ **Post date:** [March 11, 2015, 11:11am UTC](https://forums.505go.com/t/troubleshooting-connection-issues/13631/6 "2015-03-11T11:11:11Z")
It locks out of all events. Just infinite hangup when you hit “fight” button from team selection screen. Rosraf Using iPhone, ios 8.1.1 and 8.2. (tried updating to address problem, didn’t work). Problem happens on wifi (Google Fiber) and cell (sprint). This is a weird connection issue because I can get into the game, view previews, send teamups, and use chat. It just then freezes up whenever I try to go past the team selection page (before getting to team-up/boost selection page). ---
**Author:** ![BlackSheep101](https://avatars.discourse-cdn.com/v4/letter/b/5daacb/32.png) [@BlackSheep101](https://forums.505go.com/u/BlackSheep101)\ **Post date:** [March 11, 2015, 11:12am UTC](https://forums.505go.com/t/troubleshooting-connection-issues/13631/7 "2015-03-11T11:12:05Z")
BlackSheep101 PVP and PVE No error message appears, just the spinning logo over the character select screen. Android 4.4 Happens on both wifi and 4g WiFi ISP is Verizon 4G provider is AT&T ---
**Author:** ![system](https://us1.discourse-cdn.com/flex023/uploads/x505go/original/1X/b4ba35e5c3a2d4e8b33a15c0ffd8c646489f10f2.png) [@system](https://forums.505go.com/u/system)\ **Post date:** [March 11, 2015, 11:13am UTC](https://forums.505go.com/t/troubleshooting-connection-issues/13631/8 "2015-03-11T11:13:01Z")
already been harmed yesterday unable to connect me and I ended up losing Luke pala pvp, not now consiguirei Xavier for the lost time for failing to fight, I will not be among the top 50, which you guys will do for me, I have more than 200 days dedication to the game, will have my recognized value? Cacá ragnaroke - [cacadsouza@gmail.com](mailto:cacadsouza@gmail.com) ---
**Author:** ![Powerhouse92585](https://avatars.discourse-cdn.com/v4/letter/p/e5b9ba/32.png) [@Powerhouse92585](https://forums.505go.com/u/Powerhouse92585)\ **Post date:** [March 11, 2015, 11:16am UTC](https://forums.505go.com/t/troubleshooting-connection-issues/13631/9 "2015-03-11T11:16:09Z")
Same issue as described above. Endless loading when I go to fight. Happens in Prologue, every event both PVE and PVP, same with DDQ. Can still chat, look at roster, send Team Ups, can connect to everything else. Just can’t actually play. iPhone 4s, version 7.1.2 Both wifi (Blue Ridge Communications) and using data (ATT carrier) Powerhouse925 \*edited to add more info ---
**Author:** ![Demiurge\_Anthony](https://sea1.discourse-cdn.com/flex023/user_avatar/forums.505go.com/demiurge_anthony/32/2038_2.png) [@Demiurge\_Anthony](https://forums.505go.com/u/Demiurge_Anthony)\ **Post date:** [March 11, 2015, 11:17am UTC](https://forums.505go.com/t/troubleshooting-connection-issues/13631/10 "2015-03-11T11:17:53Z")
One clarification please: Is this happening when: Pressing the fight button from the character selection screen to the boost/team up screen Or Pressing the fight button from the boost/team up screen into the game? ---
**Author:** ![system](https://us1.discourse-cdn.com/flex023/uploads/x505go/original/1X/b4ba35e5c3a2d4e8b33a15c0ffd8c646489f10f2.png) [@system](https://forums.505go.com/u/system)\ **Post date:** [March 11, 2015, 11:20am UTC](https://forums.505go.com/t/troubleshooting-connection-issues/13631/11 "2015-03-11T11:20:22Z")
Friend of mine can’t post on the forum cause hes at work and asked me to do it for him. He has same problem as everyone has stated above. Once he presses the “Fight” button, endless loading occurs. His in game name is supra88 Plays on mobile, Android to be more precise ---
**Author:** ![system](https://us1.discourse-cdn.com/flex023/uploads/x505go/original/1X/b4ba35e5c3a2d4e8b33a15c0ffd8c646489f10f2.png) [@system](https://forums.505go.com/u/system)\ **Post date:** [March 11, 2015, 11:23am UTC](https://forums.505go.com/t/troubleshooting-connection-issues/13631/12 "2015-03-11T11:23:09Z")
platform steam stuck on loadscreen after pushing fight on pve and pvp does not matter which screen started after new even was preped ---
**Author:** ![system](https://us1.discourse-cdn.com/flex023/uploads/x505go/original/1X/b4ba35e5c3a2d4e8b33a15c0ffd8c646489f10f2.png) [@system](https://forums.505go.com/u/system)\ **Post date:** [March 11, 2015, 11:25am UTC](https://forums.505go.com/t/troubleshooting-connection-issues/13631/13 "2015-03-11T11:25:32Z")
> [@Demiurge\_Anthony](#): > > One clarification please: > > Is this happening when: > Pressing the fight button from the character selection screen to the boost/team up screen > Or > Pressing the fight button from the boost/team up screen into the game? On the character selection screen. I never make it to the team up selection screen. Just endless loading images. ---
**Author:** ![system](https://us1.discourse-cdn.com/flex023/uploads/x505go/original/1X/b4ba35e5c3a2d4e8b33a15c0ffd8c646489f10f2.png) [@system](https://forums.505go.com/u/system)\ **Post date:** [March 11, 2015, 11:26am UTC](https://forums.505go.com/t/troubleshooting-connection-issues/13631/14 "2015-03-11T11:26:06Z")
- Versus Name: king2knight - What error are you seeing and on what screen are you experiencing the issue: Cycling of loading icons when hitting the fight button for any event - PvE, PvP, Mission, Event - Platform: iOS (iPhone 5s current software) - Connecting to the game: Wifi and cellular - Internet Service Provider: Cox - Cell carrier: Verizon Screenshot of loading screen for DP Daily 1 star [http://imgur.com/BZJEDPq](http://imgur.com/BZJEDPq) \*changed to link as pic was huge ---
**Author:** ![Mpqdr72](https://avatars.discourse-cdn.com/v4/letter/m/4af34b/32.png) [@Mpqdr72](https://forums.505go.com/u/Mpqdr72)\ **Post date:** [March 11, 2015, 11:28am UTC](https://forums.505go.com/t/troubleshooting-connection-issues/13631/15 "2015-03-11T11:28:41Z")
Pressing the fight button from the character selection screen to the boost/team up screen. ---
**Author:** ![system](https://us1.discourse-cdn.com/flex023/uploads/x505go/original/1X/b4ba35e5c3a2d4e8b33a15c0ffd8c646489f10f2.png) [@system](https://forums.505go.com/u/system)\ **Post date:** [March 11, 2015, 11:29am UTC](https://forums.505go.com/t/troubleshooting-connection-issues/13631/16 "2015-03-11T11:29:30Z")
player name toripagac problem same as others platform steam on window 7 ---
**Author:** ![system](https://us1.discourse-cdn.com/flex023/uploads/x505go/original/1X/b4ba35e5c3a2d4e8b33a15c0ffd8c646489f10f2.png) [@system](https://forums.505go.com/u/system)\ **Post date:** [March 11, 2015, 11:34am UTC](https://forums.505go.com/t/troubleshooting-connection-issues/13631/17 "2015-03-11T11:34:45Z")
Yep, same as above, it’'s the load into Team Up/Boost Screen ---
**Author:** ![anka725](https://avatars.discourse-cdn.com/v4/letter/a/ed8c4c/32.png) [@anka725](https://forums.505go.com/u/anka725)\ **Post date:** [March 11, 2015, 11:36am UTC](https://forums.505go.com/t/troubleshooting-connection-issues/13631/18 "2015-03-11T11:36:33Z")
> [@Demiurge\_Anthony](#): > > One clarification please: > > Is this happening when: > Pressing the fight button from the character selection screen to the boost/team up screen > Or > Pressing the fight button from the boost/team up screen into the game? First one.. I’m unable to play from after Cage PvP ended.. One pressing of fight and game loops never showing boost/team up screen Android and R72 anka725 PS. But what wired when I start new game (new clear account) it works OK..I can go through tutorial and few first fights.. ---
**Author:** ![system](https://us1.discourse-cdn.com/flex023/uploads/x505go/original/1X/b4ba35e5c3a2d4e8b33a15c0ffd8c646489f10f2.png) [@system](https://forums.505go.com/u/system)\ **Post date:** [March 11, 2015, 11:41am UTC](https://forums.505go.com/t/troubleshooting-connection-issues/13631/19 "2015-03-11T11:41:10Z")
Same issue as others on iPad and iPhone. 3rd Gen iPad running 8.1 iPhone 5c running 8.2 Loading icon just goes on and on. ---
**Author:** ![system](https://us1.discourse-cdn.com/flex023/uploads/x505go/original/1X/b4ba35e5c3a2d4e8b33a15c0ffd8c646489f10f2.png) [@system](https://forums.505go.com/u/system)\ **Post date:** [March 11, 2015, 11:44am UTC](https://forums.505go.com/t/troubleshooting-connection-issues/13631/20 "2015-03-11T11:44:07Z")
- Versus Name: big\_daddy\_lee - Press the fight button and it just spins the logos on all events. Also my purchases screen is messed up and clicking on a amount you get a failed screen - iOS - Wifi, Cell network [Next page](https://forums.505go.com/t/troubleshooting-connection-issues/13631.md?page=2)