ticket submitted did the update and game loaded and started me back at tutorial over 3 years of play gone! Help please
Same thing happened to me! I just did a ticket too. I can’t believe this.
Are you both on iOS by any chance?
This happened to me and I am on iOS
Yes I’m iOS and sent u a pm brigby
Had I known there was an issue I would not have updated. Pve grind and clear in 40 min! Guess I’m gonna loose out, a shame as I one of the top 5 fastest clears for initial
Thanks for the info. It seems that this issue is exclusively affecting iOS users. I have posted an announcement immediately in the News and Announcements, and the General Discussion sections. I’ll also include it in this section as well.
I recommend sending a support ticket in, so that Customer Support can restore your account. Apologies for the inconvenience!
So I’m basically eukered because of a bad update?
I cannot even get past the loading screen. How am I supposed to send a ticket?
Ally mate as well. Need to be a splash page pushed out to not update so players that didn’t check line yet or the forums know about this.
Please try submitting a ticket on our website: D3 Go! Customer Support
Thank you. Was able to submit one now. Will tickets of this nature be escalated so players affected won’t be punished due to expiring shields etc?
Yes. I will request that these account restores take priority if they are not automatically restored when the issue is resolved. Please keep in mind though, that until a fix is implemented, Customer Support has been instructed to hold off on account restores as a precautionary measure.
Thanks for your patience and understanding!