Are the team aware that on iOS the update has not arrived in the App Store?
While starting the app an update screen appears directing me to the App Store.
In the App Store there is no update available.
Pushing the button opens the app, which then redirects me to the App Store.
please make sure the updated app is available, before requiring the app to be unplayable without updating.
@Magic_PQ_Support_Team we’re used to waiting an extra ten minutes or so for the iPhone update but it’s been hours now. What’s going on?
Tried deleting the app and re-downloading but that didn’t help… Hoping now that I didn’t just lose my collection
Friendly reminder: it’s 17:05 UTC, no update on iOS yet
It’s not a universal issue, I’m on iOS, got the notice that there was an update available when I opened the app, and downloaded it hours ago. I’m on version 7.9.1 and have played matches with no issue.
Cannot play, no update available either. Playing on iOS.
For some of us its a little different.
The May 27th Update to MtGPQ for iOS is in a fail loop. The app appears in the Updates list. However, when you click [Update], it goes through the normal load/install process, shows the [Open] button for a nano-second, then flips back to Update. The game is locked on the entry screen forcing you back to the app store for the update.
Something is bugged in the install code of the update. The install will not complete.
It’s been half a day now, stuck in a loop of not being able to open the app and no update available.
Same for me. No update available. It’s frustrating that I’m unable to finish events I paid to enter.
Problem continues on iPad at least. My iOS is 26.5
@Magic_PQ_Support_Team Can you please at least acknowledge that you are aware of this issue and that you are working on it? Lots of players are currently locked out and if it stays this way, you had better cancel the coalition event too to prevent any unfair competition. (Psst… that also gives you time to change that awful “match the permasupport gem” objective, win-win!)
Hi, everyone!!
We are sorry for the delay. It is, indeed, unexpected, since updates are usually available worldwide with 24h from its release. We are working on it together with Apple and we’ll let you know as soon as we have more information on this matter. On our end, some instances do not present the problem anymore, but we’ll keep investigating.
For now, please keep us posted in case the app behaviour changes.
And yes, we have heard the suggestions about the Coalition event and we’re taking it into consideration.
Thank you, all!
It seems to be related to the version check and regional App Store roll out in some capacity. I noticed the MTGPQ app in the App Store kept changing text on what version was listed as the newest. Sometimes saying 7.9.1 and sometimes 7.9.0. Also, I tested downloading the app as a new player on a device that never had it before. It immediately was caught in the loop.
In Northern Europe the App Store still say 7.9.0 (4 weeks ago).
I am in the center of the US, so this seems to be expansive as far as what regions are affected.
@Magic_PQ_Support_Team There have been many cries for help in different topics by different users. Please step up and take responsibility for your game.
Have a central way of informing your player base. Sending an in-game message is not really a smart option if a big chunk of your player base can’t enter the game!
Please post regular updates, meaning multiple times a day if needed, about the issue and what you have been doing about it and if possible an ETA of the fix.
It’s almost weekend. Many top teams have one-third to one-half of their players not being able to play for their team. What are your plans here? Are you aiming to fix this issue before the event starts? Are you going to skip the event? Again… please take responsibility! We need to know, so we can start planning.
A lot of players are paying to play your game. They have been unable to for the past several days now. I hope you have a plan to keep them on board or compensate them in a manner that fits the issue at hand. And no… I’m not one of the paying players.
Thanks for considering the above points.
@Machine you can have your teammates submits a ticket here: https://d3go.helpshift.com/hc/en/4-magic-puzzle-quest/
Make sure they ask why the update was delivered to the in-game inbox instead of here on the forum. 
Problem continues
Thanks Sarah, I already shared the link with them after posting my original message, so I’m hoping they are sending in the tickets.
