# Where is my vip?

**URL:** <https://forums.505go.com/t/where-is-my-vip/30621>\
**Category:** MPQ Bugs and Technical Issues\
**Created:** [November 14, 2016, 5:48pm UTC](https://forums.505go.com/t/where-is-my-vip/30621 "2016-11-14T17:48:28Z")\
**Posts on this page:** 2\
**Page:** 1

<div class="post-metadata">

**Author:** ![whycantwesyncpc](https://avatars.discourse-cdn.com/v4/letter/w/ee7513/32.png) [@whycantwesyncpc](https://forums.505go.com/u/whycantwesyncpc)\
**Post date:** [November 14, 2016, 5:48pm UTC](https://forums.505go.com/t/where-is-my-vip/30621/1 "2016-11-14T17:48:28Z")

</div>

I signed up for VIP last week and I am still waiting for it to actually start. Contacted support twice and received no answer. I tried cancelling and getting a refund through google play and they said that they can’t. Who do I contact to get actual support?

---

<div class="post-metadata">

**Author:** ![LakeStone](https://sea1.discourse-cdn.com/flex023/user_avatar/forums.505go.com/lakestone/32/23513_2.png) [@LakeStone](https://forums.505go.com/u/LakeStone)\
**Post date:** [November 14, 2016, 10:18pm UTC](https://forums.505go.com/t/where-is-my-vip/30621/2 "2016-11-14T22:18:14Z")

</div>

Hi - Please private message me your customer support ticket number and in-game PVP name and I will see if I can escalate your ticket with support. Thanks.