# \#customer-service **URL:** https://forums.505go.com/tag/customer-service/10.md [Latest](https://forums.505go.com/latest.md) · [Categories](https://forums.505go.com/categories.md) · [Tags](https://forums.505go.com/tags.md) --- ## [Bugged Tower compensation](https://forums.505go.com/t/bugged-tower-compensation/63371)
**Author:** [@Jarvis\_Jackrabbit](https://forums.505go.com/u/Jarvis_Jackrabbit)\ **Replies:** 0\ **Last updated:** [January 13, 2026, 3:25pm UTC](https://forums.505go.com/t/bugged-tower-compensation/63371 "2026-01-13T15:25:37Z")
Did anyone who experienced the widely-reported bug with a previous run of The Tower (involving not being awarded all points for completion) receive the 50 Galactus shards? I just tried to check in by responding to the em… --- ## [6+ MONTHS of No Resolution on Ticket #257006 – Lost $269.78 in Purchases Due to Support Error](https://forums.505go.com/t/6-months-of-no-resolution-on-ticket-257006-lost-269-78-in-purchases-due-to-support-error/63267)
**Author:** [@TheBrianRoth](https://forums.505go.com/u/TheBrianRoth)\ **Replies:** 3\ **Last updated:** [January 9, 2026, 2:43am UTC](https://forums.505go.com/t/6-months-of-no-resolution-on-ticket-257006-lost-269-78-in-purchases-due-to-support-error/63267 "2026-01-09T02:43:45Z")
EDIT/UPDATE Within a few days of making this post, and getting a reply on it, someone reached out and made things right with proper compensation. While I’m happy it FINALLY got resolved, the fact still stands that the t… --- ## [Customer Service AWOL - Can’t login on iOS](https://forums.505go.com/t/customer-service-awol-can-t-login-on-ios/62669)
**Author:** [@Dr\_Gaius\_Baltar](https://forums.505go.com/u/Dr_Gaius_Baltar)\ **Replies:** 1\ **Last updated:** [July 31, 2025, 7:02pm UTC](https://forums.505go.com/t/customer-service-awol-can-t-login-on-ios/62669 "2025-07-31T19:02:33Z")
I’m posting here out of complete frustration with the non-existent customer service team in hopes a moderator may see this and direct me to someone who can help. I updated to R324 on the day it was released on iOS. When… --- ## [Game not playable for many players](https://forums.505go.com/t/game-not-playable-for-many-players/62381)
**Author:** [@LarsDFranzen](https://forums.505go.com/u/LarsDFranzen)\ **Replies:** 3\ **Last updated:** [June 7, 2025, 12:17pm UTC](https://forums.505go.com/t/game-not-playable-for-many-players/62381 "2025-06-07T12:17:19Z")
The game has not been playable for me and several other players. No access to our account, constant error messsages… I hear at least one Apple user without FB login can still play, so this might be Facebook or Android r… --- ## [Resources trade](https://forums.505go.com/t/resources-trade/61536)
**Author:** [@Drag0n](https://forums.505go.com/u/Drag0n)\ **Replies:** 0\ **Last updated:** [October 17, 2024, 5:20am UTC](https://forums.505go.com/t/resources-trade/61536 "2024-10-17T05:20:30Z")
It would be really cool if you could introduce a resource trade scheme, I’m finding with a pretty much complete collection(except for pm2, vg, and DuskMourn) that any packs I get via event rewards etc are useless, especi… --- ## [Customer service mia](https://forums.505go.com/t/customer-service-mia/59928)
**Author:** [@duhrooh](https://forums.505go.com/u/duhrooh)\ **Replies:** 5\ **Last updated:** [June 25, 2024, 10:40pm UTC](https://forums.505go.com/t/customer-service-mia/59928 "2024-06-25T22:40:20Z")
I sent in a customer service message on October 16th and still have no response. Thought it was busy because of anniversary inquiries and such. Also sent messages in the same chat 3-5 days in between, so I thought I was … --- ## [Taco Terror](https://forums.505go.com/t/taco-terror/60453)
**Author:** [@CrazedPossum](https://forums.505go.com/u/CrazedPossum)\ **Replies:** 5\ **Last updated:** [March 6, 2024, 3:33pm UTC](https://forums.505go.com/t/taco-terror/60453 "2024-03-06T15:33:57Z")
Hi all, During the great monotonous unloading of taco tokens, I sleep bought a 40 pack. Do you think that CS would refund me the HP and take 40 taco tokens? Also what’s the best way to contact CS. Seems the in game o… --- ## [Ticket Resubmissions - Please Don't!](https://forums.505go.com/t/ticket-resubmissions-please-dont/60046)
**Author:** [@MPQBlaine](https://forums.505go.com/u/MPQBlaine)\ **Replies:** 27\ **Last updated:** [December 2, 2023, 7:35pm UTC](https://forums.505go.com/t/ticket-resubmissions-please-dont/60046 "2023-12-02T19:35:07Z")
Hi players, Just wanted to send a reminder to please DO NOT resubmit another CS ticket if you’ve got an issue that’s pending. Recently, we had a ton of tickets submitted during the anniversary period which caused our wa… --- ## [PMA Rotation](https://forums.505go.com/t/pma-rotation/59740)
**Author:** [@Techg](https://forums.505go.com/u/Techg)\ **Replies:** 12\ **Last updated:** [November 17, 2023, 2:13am UTC](https://forums.505go.com/t/pma-rotation/59740 "2023-11-17T02:13:34Z")
Can we return all the PMA packs in the vault vs this daily swap that is happening? I have attacked buying PMA in a certain order and I am now having to wait to purchase more. Was there also communication on the PMA "ch… --- ## [Please stop having these kind of events](https://forums.505go.com/t/please-stop-having-these-kind-of-events/59932)
**Author:** [@camo](https://forums.505go.com/u/camo)\ **Replies:** 0\ **Last updated:** [November 6, 2023, 1:56am UTC](https://forums.505go.com/t/please-stop-having-these-kind-of-events/59932 "2023-11-06T01:56:49Z")
I have addressed this to Oktagon before, they listened, and be mindful towards it. But now that they are replaced, past ignorance are building up again. New dev team, when you ready to care about your players in various… --- ## [What happened to Customer Service?](https://forums.505go.com/t/what-happened-to-customer-service/59878)
**Author:** [@helix72](https://forums.505go.com/u/helix72)\ **Replies:** 9\ **Last updated:** [October 24, 2023, 1:31am UTC](https://forums.505go.com/t/what-happened-to-customer-service/59878 "2023-10-24T01:31:16Z")
Messaged them in game on Oct 5th, received the auto-generated response. Sent a follow-up message in game on Oct 8th. No response. Sent another follow-up message in game on Oct 12th. No response. Sent an email on Oct 1… --- ## [Linking accounts](https://forums.505go.com/t/linking-accounts/59428)
**Author:** [@Haplo22](https://forums.505go.com/u/Haplo22)\ **Replies:** 0\ **Last updated:** [July 21, 2023, 11:50pm UTC](https://forums.505go.com/t/linking-accounts/59428 "2023-07-21T23:50:04Z")
I have been playing MPQ for quite a while on my phones and tablets and just recently downloaded it through Steam. However when I tried to link my accounts I realized after some digging that there is no way to link phone/… --- ## [Game quits after loading](https://forums.505go.com/t/game-quits-after-loading/59050)
**Author:** [@mizerai](https://forums.505go.com/u/mizerai)\ **Replies:** 3\ **Last updated:** [April 25, 2023, 6:58pm UTC](https://forums.505go.com/t/game-quits-after-loading/59050 "2023-04-25T18:58:25Z")
I’m a MPQ Steam user. Last night I got the new S.H.I.E.L.D. Resupply where you could choose a Fools Gold vault token or other stuff. I was surprised and unprepared, and I hit Esc to hopefully postpone the choice. Well, I… --- ## [Advice needed on how to deal with a mistake](https://forums.505go.com/t/advice-needed-on-how-to-deal-with-a-mistake/58192)
**Author:** [@Alfje17](https://forums.505go.com/u/Alfje17)\ **Replies:** 4\ **Last updated:** [October 15, 2022, 11:18pm UTC](https://forums.505go.com/t/advice-needed-on-how-to-deal-with-a-mistake/58192 "2022-10-15T23:18:36Z")
So, I was opening Sweet Tacos to get some more HP and I must have clicked on the 10-pack, because I saw the Fast-Forward pop up (easy mistake to make). I’ve send a message to CS, but with it being weekend I don’t expect… --- ## [2\* characters disappearing](https://forums.505go.com/t/2-characters-disappearing/56322)
**Author:** [@Fonzie684](https://forums.505go.com/u/Fonzie684)\ **Replies:** 1\ **Last updated:** [September 24, 2021, 11:36pm UTC](https://forums.505go.com/t/2-characters-disappearing/56322 "2021-09-24T23:36:03Z")
In the last couple of days I noticed my 2\* characters disappearing. First was 2\* Wolverine, I noticed because he was the 2\* needed in the Behemoth Burrito and the game told me I needed heroes I had a Maxed 2\* Wolverine I… --- ## [SCL 10 - 3\* Nodes Become Unbalanced/Unreasonable/Unwinnable (Level 400-500 2\*s Are Broken!)](https://forums.505go.com/t/scl-10-3-nodes-become-unbalanced-unreasonable-unwinnable-level-400-500-2-s-are-broken/55409)
**Author:** [@CaptRogers](https://forums.505go.com/u/CaptRogers)\ **Replies:** 1\ **Last updated:** [March 17, 2021, 8:03pm UTC](https://forums.505go.com/t/scl-10-3-nodes-become-unbalanced-unreasonable-unwinnable-level-400-500-2-s-are-broken/55409 "2021-03-17T20:03:48Z")
In the current event \[The Hunt - Alaska\], the required three star node \[Black Panther (T’Challa)\] consists of three two-stars boosted to Level 400-500 (which is FAR beyond what players are allowed to level our two-star c… --- ## [Objectives not completing properly](https://forums.505go.com/t/objectives-not-completing-properly/55370)
**Author:** [@Adammair](https://forums.505go.com/u/Adammair)\ **Replies:** 1\ **Last updated:** [March 10, 2021, 11:28am UTC](https://forums.505go.com/t/objectives-not-completing-properly/55370 "2021-03-10T11:28:59Z")
Two of three objectives did not complete properly for me. I was playing the Planechasing Fblthp event and had the objectives to defeat 5 opponents in PVE events and trigger 6 times extra swap. While I was playing, the sy… --- ## [State of the game. Broken fundamental mechanics. Disregard for the player.](https://forums.505go.com/t/state-of-the-game-broken-fundamental-mechanics-disregard-for-the-player/55203)
**Author:** [@JinQuiet](https://forums.505go.com/u/JinQuiet)\ **Replies:** 6\ **Last updated:** [February 9, 2021, 3:23pm UTC](https://forums.505go.com/t/state-of-the-game-broken-fundamental-mechanics-disregard-for-the-player/55203 "2021-02-09T15:23:13Z")
I understand that this is a Free-to-play game. And arguments below hold no water if you don’t invest in the game in any way, form of fashion. You can just drop it and move on. I’m a paying VIP2 customer and pay monthly… --- ## [new release events/boss events](https://forums.505go.com/t/new-release-events-boss-events/52112)
**Author:** [@killahKlown](https://forums.505go.com/u/killahKlown)\ **Replies:** 17\ **Last updated:** [January 30, 2020, 5:21pm UTC](https://forums.505go.com/t/new-release-events-boss-events/52112 "2020-01-30T17:21:29Z")
Would it be possible to rotate when these particular events are put out? It seems to me that they seem to ALWAYS be the weekend events. We don’t all have the same types of schedules and free time. It would be nice if som… --- ## [Not happy customer](https://forums.505go.com/t/not-happy-customer/51806)
**Author:** [@havayoth](https://forums.505go.com/u/havayoth)\ **Replies:** 12\ **Last updated:** [December 22, 2019, 5:15pm UTC](https://forums.505go.com/t/not-happy-customer/51806 "2019-12-22T17:15:10Z")
Hi friends last day ı opened game but my account was not there. Tried to back up but nothing. I think it is not my fault. But now ı am escaping globe trotting and other games free cards, lots of things but ı am paying ev… --- ## [Shard QoL Tweaks. Please post all suggestions here.](https://forums.505go.com/t/shard-qol-tweaks-please-post-all-suggestions-here/51438)
**Author:** [@Chameleon](https://forums.505go.com/u/Chameleon)\ **Replies:** 57\ **Last updated:** [December 4, 2019, 1:46pm UTC](https://forums.505go.com/t/shard-qol-tweaks-please-post-all-suggestions-here/51438 "2019-12-04T13:46:21Z")
As posted on Discord by username “Demiurge\_BeardQuest\_Anthony™” “someone on the forums or here should start compiling a list of QoL tweaks. We aim to release these features as a “good first shot”. The idea is to tweak t… --- ## [Trostani Discordant stays on screen after casting it. \[Investigating\]](https://forums.505go.com/t/trostani-discordant-stays-on-screen-after-casting-it-investigating/50987)
**Author:** [@greenmeanie](https://forums.505go.com/u/greenmeanie)\ **Replies:** 8\ **Last updated:** [October 9, 2019, 9:40pm UTC](https://forums.505go.com/t/trostani-discordant-stays-on-screen-after-casting-it-investigating/50987 "2019-10-09T21:40:48Z")
This has happened to me 3 times so far in the new event Awakened Inferno. 2 times the opponent has casted him and once me. You cast him out and the card covers the screen. You can’t make any moves. Lost once because of t… --- ## [Hello. Remember us?](https://forums.505go.com/t/hello-remember-us/50042)
**Author:** [@jp1](https://forums.505go.com/u/jp1)\ **Replies:** 28\ **Last updated:** [July 4, 2019, 8:22pm UTC](https://forums.505go.com/t/hello-remember-us/50042 "2019-07-04T20:22:27Z")
Hi, It seems we have fallen out of touch. It’s disheartening that we no longer speak. Have you still been receiving our funds? You just seem so distant lately. We just want to know what’s going on with you. We’re worri… --- ## [Merged: You know what's awesome?](https://forums.505go.com/t/merged-you-know-whats-awesome/49898)
**Author:** [@JopeX37](https://forums.505go.com/u/JopeX37)\ **Replies:** 0\ **Last updated:** [June 19, 2019, 9:15pm UTC](https://forums.505go.com/t/merged-you-know-whats-awesome/49898 "2019-06-19T21:15:44Z")
This discussion has been merged. --- ## [Some Suggestions When Nerfing](https://forums.505go.com/t/some-suggestions-when-nerfing/48211)
**Author:** [@heybub](https://forums.505go.com/u/heybub)\ **Replies:** 14\ **Last updated:** [January 25, 2019, 2:30pm UTC](https://forums.505go.com/t/some-suggestions-when-nerfing/48211 "2019-01-25T14:30:29Z")
Ok, I know, nobody likes the nerf gun. Probably the single biggest suggestion in response to this post will be, “Don’t Nerf!”, but we all know the devs are going to nerf/tweak/re-work characters. We will almost always ha… --- ## [Training Grounds improvement and rune issue fix](https://forums.505go.com/t/training-grounds-improvement-and-rune-issue-fix/46773)
**Author:** [@Arsinik](https://forums.505go.com/u/Arsinik)\ **Replies:** 2\ **Last updated:** [October 10, 2018, 12:36pm UTC](https://forums.505go.com/t/training-grounds-improvement-and-rune-issue-fix/46773 "2018-10-10T12:36:12Z")
I propose adding in semi randomized secondary objectives in Training Grounds for runes, possibly switching/refreshing each match. This would fix the lack of runes complaints and add some freshness and change to TG. --- ## [Terms for getting 5\* dupe cover replaced?](https://forums.505go.com/t/terms-for-getting-5-dupe-cover-replaced/44712)
**Author:** [@Yepyep](https://forums.505go.com/u/Yepyep)\ **Replies:** 12\ **Last updated:** [June 16, 2018, 6:42pm UTC](https://forums.505go.com/t/terms-for-getting-5-dupe-cover-replaced/44712 "2018-06-16T18:42:06Z")
So I looked but I couldn’t find this info (I have definitely read about it before, but where…?). Could someone please answer or point me to the right thread? I have a 3/5/0 Jessica Jones. I received another black cover … --- ## [Business vs Play -- what is more important to D3? New revenue or game quality? (long, boring)](https://forums.505go.com/t/business-vs-play-what-is-more-important-to-d3-new-revenue-or-game-quality-long-boring/43930)
**Author:** [@Yepyep](https://forums.505go.com/u/Yepyep)\ **Replies:** 33\ **Last updated:** [May 9, 2018, 3:43am UTC](https://forums.505go.com/t/business-vs-play-what-is-more-important-to-d3-new-revenue-or-game-quality-long-boring/43930 "2018-05-09T03:43:16Z")
As a preface: first, I want to say that I am no mayor of this board and sure am not trying to act like one. I just want to bring several conceptual threads together that seem thematically related to me. Second, I’m a lit… --- ## [New Backup Solution Needed](https://forums.505go.com/t/new-backup-solution-needed/43401)
**Author:** [@ZeroChill](https://forums.505go.com/u/ZeroChill)\ **Replies:** 3\ **Last updated:** [April 14, 2018, 3:59am UTC](https://forums.505go.com/t/new-backup-solution-needed/43401 "2018-04-14T03:59:38Z")
In a time where the need to get rid of Facebook is more and more obvious - we need a new option for our MPQ backups. I, like so many other players, don’t want Facebook on our mobile devices any longer. But the years of … --- ## [Game Freezes/Locks up when a pop-up is recieved \[Investigating\]](https://forums.505go.com/t/game-freezes-locks-up-when-a-pop-up-is-recieved-investigating/42690)
**Author:** [@nobleeagle](https://forums.505go.com/u/nobleeagle)\ **Replies:** 3\ **Last updated:** [March 16, 2018, 7:34pm UTC](https://forums.505go.com/t/game-freezes-locks-up-when-a-pop-up-is-recieved-investigating/42690 "2018-03-16T19:34:56Z")
Since yesterday’s update the game has been frequently freezing. The only way I can work around the lock up is to force close and re-launch the app. It seems to be happening when I receive a pop-up in game. For example, i… [Next page](https://forums.505go.com/tag/customer-service/10.md?match_all_tags=true&page=1&tags%5B%5D=customer-service)