# \#customer-support **URL:** https://forums.505go.com/tag/customer-support/64.md [Latest](https://forums.505go.com/latest.md) · [Categories](https://forums.505go.com/categories.md) · [Tags](https://forums.505go.com/tags.md) --- ## [6+ MONTHS of No Resolution on Ticket #257006 – Lost $269.78 in Purchases Due to Support Error](https://forums.505go.com/t/6-months-of-no-resolution-on-ticket-257006-lost-269-78-in-purchases-due-to-support-error/63267)
**Author:** [@TheBrianRoth](https://forums.505go.com/u/TheBrianRoth)\ **Replies:** 3\ **Last updated:** [January 9, 2026, 2:43am UTC](https://forums.505go.com/t/6-months-of-no-resolution-on-ticket-257006-lost-269-78-in-purchases-due-to-support-error/63267 "2026-01-09T02:43:45Z")
EDIT/UPDATE Within a few days of making this post, and getting a reply on it, someone reached out and made things right with proper compensation. While I’m happy it FINALLY got resolved, the fact still stands that the t… --- ## [Lost](https://forums.505go.com/t/lost/62943)
**Author:** [@Gimpevie](https://forums.505go.com/u/Gimpevie)\ **Replies:** 2\ **Last updated:** [September 27, 2025, 5:35am UTC](https://forums.505go.com/t/lost/62943 "2025-09-27T05:35:19Z")
I don’t know how it happened, but my game reset. I am working with support to restore my account, but I can’t remember the name of the alliance I was part of. I am hoping when my account is restored I will still be a par… --- ## [Account missing?](https://forums.505go.com/t/account-missing/61716)
**Author:** [@Shaydenn](https://forums.505go.com/u/Shaydenn)\ **Replies:** 1\ **Last updated:** [November 27, 2024, 5:06pm UTC](https://forums.505go.com/t/account-missing/61716 "2024-11-27T17:06:48Z")
I logged in to play this morning and it started as if I was a brand new player. Don’t know how to refresh to my prior status --- ## [This Google account is connected to the following agent](https://forums.505go.com/t/this-google-account-is-connected-to-the-following-agent/39333)
**Author:** [@ckempo](https://forums.505go.com/u/ckempo)\ **Replies:** 5\ **Last updated:** [October 14, 2017, 12:36am UTC](https://forums.505go.com/t/this-google-account-is-connected-to-the-following-agent/39333 "2017-10-14T00:36:21Z")
I play on two devices, my phone and my tablet. Tablet is at day 898 with 100 characters rostered, phone at day 634 with 60 characters. I don’t have a Facebook account (nor do I want one) so have never linked these and t… --- ## [Lost iOS Accounts After 2.2.1 (8/8/17)](https://forums.505go.com/t/lost-ios-accounts-after-2-2-1-8-8-17/38482)
**Author:** [@LakeStone](https://forums.505go.com/u/LakeStone)\ **Replies:** 23\ **Last updated:** [August 20, 2017, 2:46am UTC](https://forums.505go.com/t/lost-ios-accounts-after-2-2-1-8-8-17/38482 "2017-08-20T02:46:50Z")
We understand the new 2.2.1 update created some additional lost iOS accounts and the team is currently investigating the issue. We deeply apologize to those that were effected. If you have lost your account and was brou… --- ## [Lost iOS Accounts After 2.2.1 (8/8/17)](https://forums.505go.com/t/lost-ios-accounts-after-2-2-1-8-8-17/38483)
**Author:** [@LakeStone](https://forums.505go.com/u/LakeStone)\ **Replies:** 0\ **Last updated:** [August 8, 2017, 3:43pm UTC](https://forums.505go.com/t/lost-ios-accounts-after-2-2-1-8-8-17/38483 "2017-08-08T15:43:40Z")
We understand the new 2.2.1 update created some additional lost iOS accounts and the team is currently investigating the issue. We deeply apologize to those that were effected. If you have lost your account and was brou…