I have a guy in my alliance I promoted to Commander early on. He’s since pretty much abandoned the game but I can’t remove him to free up space, despite being a commander myself.
How can I go about this? I have no contact with him outside of the game either so he could leave himself.
Last time i ran into that, i had to contact cs to get them removed.
It’s been a while since I’ve needed to…I can’t find the thread that explains how to create a ticket.
How do you contact CS again?
**You can create a ticket by going to D3 Go! Customer Support
Alternatively, you should be able to in-game by clicking on the gear icon in the upper left of the game screen then tapping on the Help button.**
Thanks very much =)
Ducky’s got it, get squared away?
Yup, CS team are, I presume, handling it. They needed a screenshot of my alliance and/or a screenshot of the leaderboard as proof of who I was. I’ve supplied them with that, so now it’s just a waiting game =)
I forgot to mention, ice ix did it for me immediately, weird that the other mods cant…well, getting done at least, good luck out there
IceIX wasn’t a mod, lol. He was a D3 Go! producer, so he had access so stuff like that. I most definitely do not.
FYI, last time this happened to me, CS will not (or can’t) remove the founding commander. So we had to coordinate a migration.
I’m the founding member, so we had no problem with that.
CS cannot and will not kick any member of an alliance for you. The only thing they can do is demote a non-founding member (I assume that’s because the founder was never a “member” they were always a “commander” from the word go, so you’re unable to demote them to a position they never held).
They helpfully did just that for me, the member in question was demoted from commander to a regular member and I found they hadn’t played in over 2 months.
Very quickly resolved. Would have been quicker had I noticed their request for screenshots was in the form of attachments and not links. My mistake =P
Interesting - my alliance is in a similar position with 2 out of the 3 commanders AWOL and I doubt the third would bother contacting CS