Despite 70% of our A team being locked out of the new content (until Monday, at least), they are still doing their best to stay cheerful and help unaffected players with deckbuilding (with cards they can’t use themselves).
The slightest hint of negativity is evident on this forum and the subreddit but it’s only obvious compared to their usual upbeat nature. I’m sure it doesn’t register at all in here—we should really practice our melodrama.
I’m so grateful! And I’m sure D3Go is grateful as well.
[Redacted]
The issue is annoying, but there is no real point in making drama when our issue already has been heard. At least Brigby escalated the problem and tried to find a quick solution, the rest is waiting.
On the pro side : this new feature allowed me to prepare my terrasse for spring, filling the holes of the walls in the basement, and to be couch - majesty productive
Wow Sarah really sorry you guys are all going through this… Fingers crossed for the situation to be solved soon. Love to you all.
@Brigby is there anything being done for these champs? I really hope some compensation is planned for these wonderful people for holding up the way they do.
Cheers to being cool and focusing on friends an community! Issues are present in every game… in the end, we stick with this game because of the friends and relationships we’ve cultivated! #mtgpqforever
Thank you to everyone for their kind words of support. And thank you to D3Go and Oktagon who worked frantically to come up with a solution.
The devs created a new coalition and the leader and players seem to be migrating over with no issues.
But they missed the coalition event, the valentine’s event, the discounted packs, and enough daily login rewards to disqualify them for the monthly reward (it’s a short month). Not an auspicious start to the new release.
And in an unexpected turn of events, the few players in D3NIED that could play, also got the shaft when the original D3NIED was disbanded before they received prizes
We are no longer locked out but we have received no compensation of any kind. Add to it the not-free-as-promised Across Ixalan event and unsurprisingly the entire coalition and the rest of FTA’s Slack are having a tough time actually caring about the game right now.
Lots of talk of other games over the last few days.
The people who lodged support requests from being locked out (they can easily verify from their end that these people did not finish the games, they did not “lose”) should be recompensed.
It doesn’t cost the company anything at all and (long term) support has to start building up a nicer relationship with customers than it currently has.
Frankly almost every other company’s support goes, “Oh, that happened? Ok, we’ll fix that and here’s an apology basic pack (or whatever else)”. The company preemptively offering it vindicates people and makes them feel good. It would be good if d3go could move towards industry standard practises.
(Note, it’s not the individual support people, they have zero power. It’s the company policies set by management. It’s management that want to make people cry, including their own staff by setting up this hostile environment. They are just looking at extremely short term “give away 20 crystals” instead of longterm “have happy staff and dedicated long term customers”.)
It looks like D3NIED will be able to submit tickets for a gift thanking them for their patience. Hopefully, it will take into account all of the things they missed out on.
