I’m posting this for my friend/alliance leader. We have 2 people in our alliance that don’t play anymore, and he says it won’t let him kick out a commander.
One is…his same account but under a different name, before he had it changed, the other is just someone that hasn’t played for a long time.
Is there some other method to removing people?
AFAIK there’s no way to remove a commander from your alliance besides asking them to leave. It happened with my previous alliance, and the survivors all had to leave and form our own alliance.
@Seph1roth5, support can remove an inactive commander. They must be away for fourteen days. Provide the alliance name and the commander name.
28 days.
That is correct and only another commander can ask support to remove an inactive commander after 28 days . I’ve done this it was rapidly addressed
They must have changed it as I know I booted a fellow inactive commander that had just hit fourteen days but that was well over three years ago. Thanks for the update!
What makes it hard is you have no idea how many days they have been inactive, so when you email them, they will either grant you your request and demote them or tell you its been an X amount of days. Then you have to email them again.
It shows how many days they have been inactive when you look at your alliance members list. I know it was 14 days when I had to do it back in 2018.
Contact support, if the commander is inactive they will confirm this and demote him to non commander. Once done you can kick as normal. Did this on the last alliance event, so know it works
It does show how many days for regular members, but for commanders it does not. At least for me being a commander of my alliance on my android phone. Not sure about other operating systems.
The biggest issue is if the commander that you are looking to boot was the creator for the alliance. I ran into that as a commander with my old alliance. Contacted support and even though he hadn’t played in months, we still opened the app on occasion and logged in without playing. Couldn’t get him demoted without waiting even longer. Ended up leaving the alliance altogether.
We had a founding commander go inactive and we had to just move the other 19 to a new alliance.
Yeah, this happened within our alliance once. We had to do the whole “reach out to Customer Support” route, and it took a while, but eventually they demoted him, we kicked that person, and all was good.
Seeing some varied responses here so just wanted to clarify a few things…
I made a support ticket using the in-game help screen to get 3 of my alliance’s commanders removed (they’re all several months idle) on the 27th. Still haven’t gotten a response. 
Please DM me your ticket number and/or player name and I can follow-up with support. Thanks!
Your post was at 1 December 2020 20:47. I got a response from them asking for the same information that I entered in the original ticket at 23:43. So … karma?
@LakeStone, is there also a procedure for removing the founder of an alliance who has abandoned the game? That is my situation and we’d all like to remove him (and are confident he wouldn’t care; he’s been gone for at least several months).
Please reach out to CS as this is something they can possibly do after reviewing the request. Thanks!
Thanks — much appreciated. This is a vexing issue…