Scheduled Server Maintenance *Updated (8/21/18)

Marvel Puzzle Quest MPQ General Discussion
1

Update: The scheduled maintenance has been completed. You should not experience any further errors connecting to the game. Thank you!

Hi Everyone -

There will be a window for scheduled maintenance for Marvel Puzzle Quest next Tuesday, August 21st between 10 AM and 2 PM EDT. During this time, you might see errors connecting to the game server.

When we announce a maintenance window, we try to give conservative bounds for the time when the game might be negatively affected, and we try to minimize the time that the game is down. It’s possible that nothing noticeable will happen during this time, and it’s likely that we don’t use the whole window.

We apologize for any inconvenience.

2

I appreciate that this announcement was made before the signups for the next event started.

May I suggest an in game pop up now?

3

I’m glad you are working on making the game better, but 10 AM to 2 PM really messes up the PVE Slice that starts and ends at 12 PM, which is the one I always play in. I normally do my final clears at 11 AM before it ends at 12 PM. The fact that we wont know how long it will take or if it will even start at 10 AM sharp will make it hard to know when to do our clears. Why not do it 4 Hrs before the event is over instead of 2 Hrs like now. I know it’s hard to not inconvenience anyone since there are so many slices, but it just feels like an intentional oversight.

4

Great advanced notice! Hopefully the people that routinely play S2 can pick a different slice and avoid disruption.

5

please note you still have time to change your plans to avoid this outage. I’m okay with having to take down the game for maintenance. and I appreciate that they announced that maintenance before people could sign up for that event and time frame.

Bummer that there is any downtime, but if properly announced, they can decide a time frame that makes sense for their resources and schedules.

6

Thank you for the notice. We will lose out a little on Lightning round goodness, but otherwise we can plan accordingly.

7

Thank you for announcing this in time for us to plan accordingly.

8

Thanks for the heads up.

Fingers crossed on no issues between 11:30 am and 12:30 pm. That’s prime PvP time for me and could hurt my 75 wins on that event if I lose that time… hmmm… Might have to walk down memory lane and do a 1200 run. Yuck, the thought of it gives me chills… lol

Again thanks for the heads up.

9

You also wouldn’t be the only person affected. Anyone else playing in that slice would have the same issue, so it’s not like the devs are out to get you specifically or something. You can always do your grind earlier than usual, if you’re THAT concerned about being locked out of the game. At least you know in advance, we don’t always have the luxury of knowing about a server outage in time to plan around it.

10

Thanks for the update in advance. I was wondering when the server maintenance is going to happen after the backlash previously. :smiley:

I remember that the server maintenance was meant to add in extra storage to the server. B)

I think MPQ should be doing pretty well if they bother to update their IT infrastructure.

11

It is on a Tuesday, which most of us Adults like me work on that day and I choose that time slice, because I can play during my lunch. Anyways it’s cool though it will be literally impossible for the Devs make the game cater to everyone’s schedule or life. Do I make my clears early before the Maintenance or risk it and load up the game every 1/2 hour to see if it is done? Decisions. Decisions.

12

All this server maintenance makes me think there is something big on the way.

13

As that’s between 2 am and 6 am on Wednesday for me, I’m selfishly untroubled. It’s one occasion when not being in the One True Time Zone is a benefit.
In my experience, most businesses arrange downtime for the middle of the night locally so as not to inconvenience the majority of their customers. So the timing of this change seems strange to me.

14

They probably have to do something manual, so it’s during their business hours.
We all know how much they hate being in the office on weekends and during nights.

15

What time zone are we talking about? PST?

16

Emphasis added.

17

Am I right in thinking that’s between 2pm and 6pm in the UK? Or is it 3pm to 7pm?

Gotta know because I need to do a clear before I start work at 4pm…and I don’t want t start it at 2pm and find I missed it already.

18

5 hour time difference between UK and ET so its 3pm to 7pm.

19

Ok, now I’m confused, I know that the maintenance is today but why does the subject say the 17th? Has it always had a date of the 17th and I’m just noticing it now?

20

That’s the date the announcement was made. Most the news posts have that in the title so you can see when OP is updated with new info.