As you well know by now, the vast majority of us think update 1.10.2 was pretty terrible. It has been a few weeks now, and we still think it is pretty terrible, and still haven’t gotten actual answers to some important questions. You have had time to gather feedback, have some meetings, and at least have some ideas of what (if anything) you are going to improve about this update, so it is past time to be giving us some answers.
1. What is going to be done to address duplicates, and when can we expect that to happen?
So far all we know is that there is some plan maybe, that we can expect some months from now. This is one of the single most frustrating and awful things about the game, and we want a better answer than that. What specifically is being considered? Is this a feature that is actively being worked on or is it still just planned?
2. Are changes to event rewards still being considered (especially Trial of the Planes)? If so, when can we expect more information / changes?
Rewards for events obviously got significantly worse, and the main culprit of that is mana jewels. Currently it takes an exceedingly long time to collect enough to get a single elite pack. You had said you were going to evaluate whether to adjust rewards, can we get any sort of update on this? Additionally, TotP 100% isn’t worth it unless you are in platinum, and even then it is debatable. I personally would love to have more events to play, but the cost of that is prohibitive considering what you get from it. Are there any plans to adjust this specifically?
3. Are elite packs going to stay as is? Are there going to be changes to elite packs giving duplicates?
Elite packs are pretty terrible for the cost currently, with an approximately 5% chance at getting a masterpiece, and the possibility of getting duplicate mythics. These were advertised as a means of chasing specific mythics, and I don’t know of anyone who actually feels like they deliver on this promise. Some quick math puts them at a valuation of $24, how do you justify a duplicate worth 1000 runes (15 minutes of QB) for that cost? Considering it would likely take the average player several years to get a masterpiece out of an elite pack, are the drop rates going to stay the same?
4. Are drop rates / packs going to be reevaluated?
We did the math, and the changes to packs do result in more rares on average, but they also result in fewer mythics, due to getting fewer packs for your crystals, and the guaranteed rare not being able to be a mythic. Additionally, this change nerfed monthly and QB rewards. Overall the consensus is that this was a bad change for the players. Do you have any plans to address this?
5. What are you going to do in the future to improve your communication with the community?
This is probably the most important question. There is absolutely no excuse for how bad communication with the community has been, especially regarding this update. None. I have been playing games for close to 20 years and can’t recall a many development teams that have struggled this badly to communicate. The way this patch was advertised was, at best, extremely misleading, almost no response was given other than “well we thought it was good” for days, and here we are, weeks out with no real answers to important questions. There needs to be changes when it comes to your communication to us, what are you going to do to make that happen?