Hi Lu @Magic_PQ_Support_Team ,
This kind of topic has been discussed several times in the past without a real solution. I’d thought to give it another shot with you and the new team in the driving seat now. You are the first team after a take-over to keep the positive changes coming for such an extended period of time and I highly appreciate that together with many more players I’m sure. I hope you will take some of your precious time to read what I have to say.
Now, during the last 3 “Survivors of Four Tribes” events several freezes / locks and even errors during loading of the match have been reported, resulting in an automatic game loss for those players. As a side effect, if playing for a top team, it will impact the team performance significantly as the top spots are all very close together when a max score of only 120 points.
I would like to highlight one specific issue where the solution can maybe address all of these issues. One player on our team had an issue while the match was starting / loading. He saw the infamous “Something went wrong” error and continued to play. The match started with his planeswalker at 13 life! This, of course, frowned his brows. He was still able to win the match, mainly thanks to Dak’s lifegain. After the match he noticed that one charge was lost on that node, which immediately explained why his walker started the “next” match with only 13 life. So, this little error cause him to lose a charge AND start the next one with very little life.
This is just one example of the many issues, bugs and freezes the game has, but this one has had a major impact on him and the team. Why on him? Because he is one of the best players in the game, but the stats that are being kept track of don’t reflect his actual skills and achievements. He even didn’t finish in the top 100 players in 2023 because all of this misfortune. He has been hit with a several of these issues during the past months and this time it killed his motivation with this game. I felt the frustration and powerlessness in his messages, he wrote a pretty angry ticket to support, he cancelled his VIP subscription and he is even thinking about leaving the team and quitting the game. I am writing this specific paragraph just to give you an insight of how these issues may affect some of the players and the consequences this has. Why on the team? This one is not as important as the effect on the player in question, but because of the lost points due to these issues, our team has missed the top 2 rewards twice in a row now.
Back to practicality and thinking out loud: Is it perhaps possible to implement something that whenever the game encounters an issue (if it is able to give a SWW error, it knows something is off) the last known good game state is reverted so the player can continue from there without losing a charge? I guess that the game has to keep track of “save points or check points” to be able to do that. It also has to be implemented in such a way that players can’t abuse it by reverting to a check point after a valid loss. The game has to be able to detect an issue by itself and allow the player to return to a valid game state. A feature like this would help the whole community and I’m sure a very big percentage of the players have had one or more issues with the game in the past.
Sorry for the long post, but I wanted to be as clear as possible and give some meaningful context as well. For now, enjoy your holiday! I hope the community and the devs can have a good discussion over this.
