Troubleshooting Connection Issues

Marvel Puzzle Quest MPQ Bugs and Technical Issues
21

Not sure if this will help you track it down or not, but as everybody has said, it is happening between player selection and boost/TU selection.

Additionally, it does not get to the point where the heroes are actually “selected”. Example from yesterday: I had played the PVE with Storm as the essential character and two other heroes. When I first experienced this issue, I was attempting to play the PVP with Luke Cage as the featured, and switched out the other two heroes. After force closing the game and going to any other event, the two heroes from the PVE are still selected.

IGN: ProfessorGumby
Error: Same screen shot that king2knight posted… not progressing from player selection screen to boost/TU selection screen… have to force close the app
Platform: Android
Connection: Happens both on WiFi and on cellular
WiFi ISP: CenturyLink
Cell Carrier: Verizon

22

Me too.

23

Same issue here - not progressing from the character selection screen.
IGN:Quebbster
Platform: Android
Connection: both wi-fi (Bahnhof) and cellular (Hallon)

24

Maybe it’s a bug in the new TU implemetation.

25

ign: cydude808
PVP/PVE/Story missions - neverending character logo flash after pushing fight on the character select screen, just like everyone else, apparently
Android 5.0
Verizon 4g
xfinity wifi
played just fine until the Hunt preview came up, nothing since

26

Same as all above. Android OS, Wifi and cellular (ATT).

27

not fonctionne on 2 android (samsung tab and phone android operator).
problem since ~19 hours.

28
  • Versus Name: orionpeace
  • No errors. Just endless flashing of the logos indicating loading when clicking the first “Fight” button, before TU selection
  • Android
  • Wifi and Verizon wireless
  • Tried it on several Wifi networks. Same issue
  • Verizon wireless
29

Same.

Gmede
IOS
Mediacomm

30

Same here. After choosing team, load screen continuously goes on and on.

King in yellow
Android s4
All battles
Was able to play all day until The Hunt loaded
Sprint

31

Name: Duranda
PVP and PVE
No error message appears, just the spinning logo over the character select screen.
Android,Stream,all
Happens on both wifi and 4g
WiFi ISP is Verizon
4G provider is AT&T

32

Same issue as previously described. I can do everything except enter the ‘battle’. Endless load screen after character select screen (before boost selection screen). On an iPad - recently updated.
IGN: MasterOfMushu

33

The same problem as everyone else. Won’t go past pressing the fight button. I’ve missed several lightning rounds, 2 events started this morning which I can’t participate in. I’m on Android, I’ve tried WiFi and data, both no good

34

I also think.
I tested 2 android os with the same account.(samsung tab or phone operator android)
Wifi or 4g is the same problem.
it does not work for about 19hours for me.

35

Versus Name: Bho

  • What error are you seeing and on what screen are you experiencing the issue? (Screenshots go a long way!)
    I can start up the App. I can go to story or versus mode, no problems. I can go to any of the next screens. I can select a battle to fight (have tried all PVE and PVP options). I can hit “Fight” and I go to the “assemble your heroes screen.” I can select any hero I wish that is legal. Then, if I hit “Fight”, the game shows the multiple symbols for the different characters in the center of the screen, you know the rapidly vacillating, spiderman, xmen, grey widow, iron man, etc and will continue this until my phone dies or I completely hard close the app.(double click and swipe up). Soft closing the app and leaving it in the background does not fix it.
  • Iphone5
  • How are you connecting to the game (Wifi, Cell network). both, mostly wifi
  • If you are connecting via Wifi, What is your Internet Service Provider? home wifi is Comcast, work wifi is unknown
  • If you are connecting via cell network, what is your Cell carrier? Verizon
36

TheRooster
iOS - cell, ATT
Infinite load screen entering battle

37

AbyssWalker659

I press fight and it has the loading screen overlay constantly looping over my characters.

Android

Both

Sprint for cell

AT&T for WiFi

Edit: This is during the character select, before selecting boosts

I’m able to play now

38

versus name: Salve
error: loading screen after selecting ‘Fight’ on the Team Selection Screen
Connecting to the game: wifi
Internet Service Provider: Telekom
Platform: Steam (I play on android with the same wifi but i dont have problems, just on steam)

39

I am having the same issue as everyone else, it only crashes when you try and fight a match, no matter if it is PvP, story or special event when you click fight it just constantly loads, what will happen to my daily login bonus if this issue cannot be fixed, I am neat at 200 days bonus, I spend a lot of money on this game and I will stop playing if this issue continues and ruins my gaming experience

40

I’m playing on a Samsung Galaxy S5, Android V 4.4.2. I’ve been playing over WiFi and AT&T’s 4G Network. Currently playing from New England area, and first experienced the issue around 6:30 -7:00 pm EST on Tuesday 3/9/15, still continuing as of now. I play under the name Gillionaire. After selecting to begin a fight, but before I can choose boosts, the screen just darkens and the loading icons loop and no fight ever starts. I can’t back out. It will play the sound effect of backing out a menu but nothing happens. I have to force the application closed.

I am also still receiving push notifications of being defeated by other players, but I am unable to join a game myself.