Troubleshooting Connection Issues

Marvel Puzzle Quest MPQ Bugs and Technical Issues
1

Hey all,

We are looking into the issue many of you are experiencing regarding not being able to connect to the game. Below are a few questions that will help us troubleshoot the issue. If you could either post to this thread or PM me that would be most appreciated.

  • Versus Name:
  • What error are you seeing and on what screen are you experiencing the issue? (Screenshots go a long way!)
  • Platforms (iOS, Android, Steam)
  • How are you connecting to the game (Wifi, Cell network)
  • If you are connecting via Wifi, What is your Internet Service Provider?
  • If you are connecting via cell network, what is your Cell carrier?

Thank you very much for you patience on this. I will update this thread when a fix or a workaround is established.

Anthony Novak
Associate Producer on Marvel Puzzle Quest
Demiurge Studios

2

Event doesn’t matter (Both PVP & PVE), it happens just Before the battle is about to start = Endless loading animation.
ios. Both Wifi & Cell.

3

Same as this, endless loading screen after selecting ‘Fight’ on the Team Selection Screen

Steam
Wifi
CableOne

4

It’s been over 14 hours now since i could fight as well. just constantly loading the fight page. No problem with WiFi or mobile data. Dropped from 23rd to 110th in luke cage event now. So annoyed!

5

Same here, as soon as the fight button is pressed, endless logo animations. iOS on iPhone and iPad, Ttc33.

6

It locks out of all events. Just infinite hangup when you hit “fight” button from team selection screen.

Rosraf
Using iPhone, ios 8.1.1 and 8.2. (tried updating to address problem, didn’t work).
Problem happens on wifi (Google Fiber) and cell (sprint).

This is a weird connection issue because I can get into the game, view previews, send teamups, and use chat. It just then freezes up whenever I try to go past the team selection page (before getting to team-up/boost selection page).

7

BlackSheep101
PVP and PVE
No error message appears, just the spinning logo over the character select screen.
Android 4.4
Happens on both wifi and 4g
WiFi ISP is Verizon
4G provider is AT&T

8

already been harmed yesterday unable to connect me and I ended up losing Luke pala pvp, not now consiguirei Xavier for the lost time for failing to fight, I will not be among the top 50, which you guys will do for me, I have more than 200 days dedication to the game, will have my recognized value? Cacá ragnaroke - cacadsouza@gmail.com

9

Same issue as described above. Endless loading when I go to fight. Happens in Prologue, every event both PVE and PVP, same with DDQ. Can still chat, look at roster, send Team Ups, can connect to everything else. Just can’t actually play.

iPhone 4s, version 7.1.2
Both wifi (Blue Ridge Communications) and using data (ATT carrier)
Powerhouse925

*edited to add more info

10

One clarification please:

Is this happening when:
Pressing the fight button from the character selection screen to the boost/team up screen
Or
Pressing the fight button from the boost/team up screen into the game?

11

Friend of mine can’t post on the forum cause hes at work and asked me to do it for him.

He has same problem as everyone has stated above. Once he presses the “Fight” button, endless loading occurs.
His in game name is supra88
Plays on mobile, Android to be more precise

12

platform steam
stuck on loadscreen after pushing fight on pve and pvp does not matter which screen started after new even was preped

13

On the character selection screen. I never make it to the team up selection screen. Just endless loading images.

14
  • Versus Name: king2knight
  • What error are you seeing and on what screen are you experiencing the issue: Cycling of loading icons when hitting the fight button for any event - PvE, PvP, Mission, Event
  • Platform: iOS (iPhone 5s current software)
  • Connecting to the game: Wifi and cellular
  • Internet Service Provider: Cox
  • Cell carrier: Verizon

Screenshot of loading screen for DP Daily 1 star
http://imgur.com/BZJEDPq
*changed to link as pic was huge

15

Pressing the fight button from the character selection screen to the boost/team up screen.

16

player name toripagac
problem same as others platform steam on window 7

17

Yep, same as above, it’'s the load into Team Up/Boost Screen

18

First one.. I’m unable to play from after Cage PvP ended.. One pressing of fight and game loops never showing boost/team up screen

Android and R72
anka725

PS. But what wired when I start new game (new clear account) it works OK..I can go through tutorial and few first fights..

19

Same issue as others on iPad and iPhone.
3rd Gen iPad running 8.1
iPhone 5c running 8.2
Loading icon just goes on and on.

20
  • Versus Name: big_daddy_lee
  • Press the fight button and it just spins the logos on all events. Also my purchases screen is messed up and clicking on a amount you get a failed screen
  • iOS
  • Wifi, Cell network