So… once again I find myself in Nissa’s Tutorial, with my account seemingly blown away.
Thanks for the update.
The same thing happened to me. Anyone know how to get this fixed?
Same here.
I have 4 players in my family, 3 not signed in on Facebook and me with Facebook, they all lost their accounts and I didn’t.
I suspect this is a very very widespread and serious problem and needs immediate addressing.
Hi Everyone. If you previously had your account connected to Facebook, and found your account has been restarted to the beginning, please proceed through the tutorial. Once finished, go into the Settings menu, and log back into Facebook. Your account should be restored at that point.
If you had not previously connected to Facebook, please send in a support ticket, and Customer Support will be able to help you restore it.
Support should fix it automatically for everyone, you can tell it’s happened by the data you’re getting back from the devices, it shouldn’t need the customer to be proactive when you can.
This issue needs to be fixed immediately!
Ok so it wasn’t just me…hahaha
I’ve gotten 2 email from support about facebook logging in. They don’t even read the requests or email responses. Its the third time I’ve had to write that I don’t have a facebook account.
Same here. I don’t know why the account recovery process wasn’t started yesterday after telling them multiple times I have never used anything regarding facebook and mtgpq.
Hi Everyone. For those of you that encountered this issue, are you on Android or iOS? If you are on iOS, did you also happen to upgrade your iOS version prior to updating the game?
on iOS but haven’t upgraded it for weeks
@Brigby I am on iOS but I have not updated the OS version in a while.
I too received the “did you login to facebook to recover your account” question twice from support, and each time I have had to tell them that I had never connected facebook to MtGPQ. I haven’t heard back since answering them five hours ago. 
I thought this was a quick process. @Brigby, how busy is support in restoring these accounts? How long should I expect to have to wait?
@CanSpice
The process duration varies depending on how widespread the issue is. Unfortunately in this case, there seems to be an unusually higher number of account restores being requested. The peculiarity of this instance is that it primarily, if not only, affected iOS devices, hence my question.
Apologies for the delay, however due to the nature of this situation, I’d like to respectfully ask for your patience as Customer Support handles these requests as quickly and efficiently as they can. Thank you!
@Brigby Will there be any sort of compensation for this? I’m well over 24 hours of not having my account and 8 hours since I have last heard from support about anything. So no events played, no daily rewards, and no free “boosters.”
@BUgsySA
Since compensation for “lost” accounts are usually handled on a case-by-case basis, depending on severity, I’m afraid you’d probably need to ask Customer Support that question.
Can we ask for the option to merge accounts so this issue cannot occur again? @Brigby
Bigby, since this is so widespread that isn’t acceptable, this has to be an exception. Everyone needs to have all rewards that could’ve been granted while their account was unavailable. All event rewards and all free boosters for the total missing time, anything less is theft. This has to be to everyone whether they report it or not, otherwise you are stealing from timid people.
And, what about people who see the “Nissa tutorial” and give up and don’t contact support? By not automatically restoring their accounts (which they can do) they are deliberately sacrificing and alienating customers. This is the worst customer support I’ve ever seen by the companies point of view. They are deliberating hurting and throwing away customers and making things impossible. This is completely self-sabotage. It is also hurting the Wizards brand which I am bringing up with Wizards. They shouldn’t accept this from their partners.
Honestly it’s insulting that people are asking, that the company hasn’t already announced it. You should’ve had an internal meeting and thought about long term risks to customer base and just given all possible rewards they could’ve gotten to the people affected PLUS a bit extra for the inconvenience.
You guys really need “customer service 101” lessons still.