VIP Membership auto-renew failed in game, but D3 took my money. [Fixed]

Magic: The Gathering - Puzzle Quest MtGPQ Bugs & Technical Issues
1

So I noticed my VIP membership did not auto-renew in the game as I was expecting today.
My credit card and iTunes definitely does show that I was charged for the recurring transaction.

I don’t recall seeing anything in-game that asked me to click on to confirm the renewal of my VIP level. Was there something that I missed?

FYI I had to dig this out of the BIlling FAQ in the game. Apple users can find purchase history through this link: View your purchase history for the App Store and other Apple media services - Apple Support

//Edited Title -Brigby

2

You haven’t missed anything- you are supposed to cancel within 24hrs of renewal to stop being charged according to the t’s and c’s

i have a whole series of screenshots currently with CS about this bullish!t let’s see what happens

3

Attempting the “Restore Purchases” from the Membership Plans page in the Vault did nothing to change my status. Currently still showing as not subscribed.
A ticket is pending with Customer Support.

4

I saw this post earlier but I could not believe there would be an issue with a payment plan. Unfortunately I also was charged with re-upping my plan but my membership is gone in game.

5

me too. Membership lapsed 1 hour after the money was taken. Clicked restore purchases and I’m at VIP 1 again (rather than 2). Ticket raised.

6

Restoring purchases worked for me.

7

Clicked restore purchases, but it looks like it didn’t work for me. I was also hoping the maintenance would fix it but it didn’t.
If I click on the purchase it tells me I’m subscribed, but there are no vip benefits in game. Ticket raised as well.

8

This morning after the Maintenance Period had ended my VIP status was restored. VIP rewards were granted at that time.

I had to close out and relaunch the game, and at that point it also granted me all the level-up rewards for my new player level.

9

Not sure if it’s happening with anyone else. But I was charged for my VIP membership renewal and I seem to have had it removed altogether.

10

@PagosVolkor Others have complained about this. Furthermore, it seems that VIP master plan have given wrong prizes all 4 weeks.

11

Commenting so I can follow this thread - I have had the same VIP issues as well. Of course, I have submitted a ticket, but have yet to receive any response. @Brigby any insight as to what’s going on here?

12

Thank you for letting us know! We believe this issue is now fixed. If you are still having issues please reach out to customer support and they will be able to assist. Here is an FAQ with the update - https://d3go.helpshift.com/a/magic-puzzle-quest/?s=current-known-issues&f=known-issue-vip-subscriptions-renewal-issue—fixed-6-24-2019&l=en

13

I also submitted a ticket. They had all month to prepare for the first batches of renewals and they kind of (read: definitely) dropped the ball on this.

14

*Merged similar thread topics together

15

I contacted CS, but anyone else still waiting on their renewal to go through, despite being it being fixed?
Was there something else we needed to do to restore it?

16

Doesn’t appear fixed for me.

17

Customer support said it’s fixed, but it is not.

18

I got my rewards using the “Restore purchases” link, but my Tier level is still just 1 when it should be 2 (and I haven’t gotten the Tier level 2 rewards).

19

Clearly this is not fixed. Mine renewed today and it expired a little bit ago and all my VIP deck slots are gone etc.

20

And “Restore Purchases” does not do anything. @Brigby please help.