Where is my vip?

I signed up for VIP last week and I am still waiting for it to actually start. Contacted support twice and received no answer. I tried cancelling and getting a refund through google play and they said that they can’t. Who do I contact to get actual support?

Hi - Please private message me your customer support ticket number and in-game PVP name and I will see if I can escalate your ticket with support. Thanks.