i have this problem regularly…put in tickets regularly, they also respond with you probably have too many apps running on your phone, you should clear cache etc. Like you it happens exactly like you said. Its clearly not a phone issue.
This happens to me randomly (but infrequently). Usually it’s with the first fight I start after opening the app. I wish the game would create a crash log when it happens so at least we could send it to the developers to examine.