My game completely reset itself and all my heroes are gone. All I did was close and reopen my game this morning when I didnt get the expected daily gift. I now have a fresh game without a username. I am feeling REALLY disheartened right now… I have 165 hours played.
Did you have it linked to Facebook (or Google+, not sure if that works yet) for save backups?
In any case, I’d recommend contacting Customer Support to see what they can do: https://forums.505go.com/discussion/1274
I play from Steam and I did contact support, so far they are trying to help but I dont have a folder that I am supposed to have “slot0”
they fixed it, great service and fast!
Really? I’m still waiting on a ticket I sent two weeks ago and another I sent a few days ago.
You should PM D3PCS with the ticket numbers and see if they can help.