In November my account was showing as away for x days when I was playing daily. I sent a ticket requesting it be fixed. My account was overwritten and I lost hundreds of covers, hundred of thousands in ISO, thousands in HP, 2.6 command levels, etc. I sent a ticket at the end of November.
Brigby sent this on December 22
"In regards to your ticket 278518, I’m afraid that the long wait time is due to your repeated reply back to the email. The way Customer Support’s system works is that if a ticket has been recently responded to, it will assume that player has been helped already, and it will push them down to the bottom of the queue so that all players get an equal amount of time talking to Customer Support.
When you responded two times in a row after your ticket was escalated, it fell back to the bottom of the escalation queue each time, which means the technicians probably have not seen it yet. I know it will be tough, considering the holidays are fast approaching, but I highly recommend being patient and not responding back to the ticket when they haven’t contacted you."
I had sent an email with additional information, and 2 follow up emails about a week apart.
My last message to D3 was on the 20th December 2016.
Last contact from D3 was on the 3rd of January 2017.
"Our deepest apologies for the delay with our reply, our technical team seems to be having some technical issues on their end.
Just letting you know that we haven’t forgotten you! We appreciate your continued patience as we investigate.
We are still addressing your issue and will contact you as soon as we can with the appropriate resolution for your issue.
If you have any further questions or concerns, please feel free to contact us again."
I am waiting patiently. Its been 6 weeks now. Is there any way to find out the progress without being pushed to the back of the queue? I am posting here as I don’t want to upset the technical division. but I am sick of having to sell covers I should be able to roster.
Any suggestions?