Whether it was helping me link a new facebook account or getting reparations for Zero Pt Hell at the end of Elite NHB tourney the support at D3 has been absolutely fantastic.
All the haters can go take a long walk off a short pier.
MPQ is pretty damn good and getting better with every update.
A strong, helpful community of players populating this forum, with improving communication from devs.
The customer service is on point.
Quit your bitching already and enjoy this gift of a game.
To think of all the hours I was wasting on Clash of Clans before MPQ came along… When my cousin showed me MPQ, I felt like Arsenio Hall from that Chappelle show skit.
SLAP — “Why didn’t you tell me the cheese was so good?! Damn this is some good cheese!”
I’d agree up until recently. They’ve been telling me they are resolving my issue for the last 2 weeks now. Thing is the event I had a problem with is long over so all I can really hope for is maybe they’ll toss me a cover.
Yeah, they could probably improve turnaround time a bit, didnt’ get this gift message until well after tourney was over, but getting my HP back and two covers I’ve been chasing futilely for months now, more than makes up for it. Especially since I still ended up placing top 10 in the event.
I imagine they’re working as fast as they can to improve the game which at its core is fantastic. That being said I wish they’d prioritize fixing the system before releasing the new content. I don’t know if the labor is divided in a way making that possible but atleast they’re still pushing out new stuff. Hoping for more great stuff down the road!
Now to start my new account so I can play when I can’t play
Send an email to mobilesupport@d3p.us with your issue. Please include your user name (check the leaderboards in any Versus Tournament if you’re unsure of yours) and any other applicable information. For example, if the bug has to do with Facebook gifting, it’s probably best to include the email account that you have linked with Facebook. The Feedback Form in-game is a secondary method of creating a ticket. At this time, I would not recommend using that for something important as we have identified an issue where tickets may get lost on send from that form. A direct email will be a more sure way of contacting us for now until a fix is put in place.
Note that IceIX, Elecroblast, and the other Forum Admins are not Customer Support. While we talk with that team regularly, we do not have direct access to the toolset that Customer Support uses, so we can’t directly help with tickets.
Did you send a mail to address above or submit a feedback ticket via in game mail icon? They don’t respond to the latter…
I’ve also dropped over $100 USD, so they may be prioritizing paying customers. (At least that’s how I’d handle the ocean of requests flooding in).
I haven’t dropped a dollar yet, mostly because shortage of money at the moment. However they’ve provided me with great support on a few issues, even one where I didn’t even think they would really help me out on.
While you might have had a pleasant experience; many others have not received “on point” customer service. Communication was previously non-existent so sure it has improved to, IMO, barely acceptable. How about you stop bitching about people who can’t get a reply from D3 or who have valid issues or concerns?
You should get a reply, yes. Replies tonight in particular may be a little slow due to it being Valentine’s Day, but that shouldn’t harm weekend work. In general, you should receive at least a form letter reply to just about any ticket (short of spam or the like) in 48 hours. If you haven’t, send off a PM with any info about the unanswered ticket (ticket number, username, etc) to D3PCS so he can look into it.
Say talking about response times, did they ever get around to offering a sell back for Rag? Or even announced that they made a decision regarding tickets put in around his nerf?
Looking at some of my more recent posts, I notice they are mostly negative (and also I tend to curse worse than a drunken sailor, sorry
). Well let me state it here that I still play and enjoy this game. I’m afraid to look up how much I’ve spent over the months since I’ve been playing since this game first appeared on the Google Play store. A lot of the missteps the devs have done were mostly due to no communication with the player base, so naturally they deserved the negativity coming their way. They’ve really stepped it up recently and have improved and introduced new features and characters at a steady clip. I have no problem recommending this game and have never changed the 5-star rating I gave it on the Play store even through the stealth Rag nerf and boosts price increase debacle. So take a bow IceIX and D3 and thanks for a fun game. Until your next f*ck-up, I salute you!
