I’ve contacted d3 almost a week and a half ago on an issue I experienced. I paid for the 10 cover pack, I know it’s my fault for spending money, but only 8 of the 10 opened. D3 has been completely hush on the issue and I heard it happened to an alliance member too same day. Be aware that this can happen, and apparently d3 has no idea how to fix it, or doesn’t care to.
Hoping some publicity gets them to respond.
I totally agree, the support of this game is just horible.
1 month ago i asked them to fix my 4 broken characters with negative exp. 2 of them are my main characters and i can’t up them, i could max my patchy for actual events, but noooo…
More than one month to fix a minor bug like that, it’s just totally unbelievable.
They still haven’t fixed or announced a solution to the issue with the nodes not giving points in the new PVE. They owe me patch covers that I lost because of the missing points. They said a solution was coming and then went completely silent. They owe us a state of the union address on that problem, but instead they haven’t made a post since the 26th of dec. I feel like they are at the point where they don’t care about players since they admitted there target audience are new players that spend money and leave.
Another issue I’ve noticed is that on major cascades you don’t always get the ap matched. It happens so fast you can’t always tell, but it is happening.
The replies / solutions are late because of holidays.
Have some patience, i’m sure everyone will get their missing covers soon…
I don’t know about anyone else, but I had to work last week. I got New Years off, but they other 4 days I was in the office. They had plenty of time to make a post saying we are working on the problem. They messed up the patch rewards, but still made him a pve node and a pvp event.
This. 
…And I worked all of that week, what’s your point? Just because you were in office doesn’t mean they were. They work five days a week all year long just like the rest of us. They deserve to have a holiday too.
Just because of a Holiday, it doesn’t mean providing service to their customers stops. I was on Holiday last week too and my plant was in shut down, but when I became aware of Quality issues reported by one of my customers, I responded to my customer to let them know that the company I represent is aware of the problem and will take steps to address it.
User Beware: NEVER BUY COVER PACKS!
They are the worst in game investment possible
At this point it might be better for me to call American Express and dispute the charge as goods and services never received.
Not all companies condone correspondences outside of the office, and there are a lot of reasons for this. Your experiences are not the world.
Hey gothickratos maybe your situation is different from other people too. I pay money for a service and then D3 doesn’t honor their service. I had to make sure all my clients taxes were in order before the first of the year and if I said “oh it’s the holiday sorry” I would be disbarred and sued. Yes it was a holiday, but in the real world if they take money for a product and refuse to fix a broken problem that is fraud.
Yes, and as a tax preparer, you promise to have their paperwork prepared by a certain deadline, irregardless of holidays, so yeah, your situation is different than mine or the developers. Nodes not awarding the right amount of points (your complains in this thread) has nothing do due with the money you invested into the game. You paid money to get a specific good (i.e. ISO-8, Hero Points, or covers). You are not paying for services. You have never paid for services in Marvel Puzzle Quest. You will likely never pay for services in Marvel Puzzle Quest.
That being said, for those that did not get the goods promised to them from a transaction, I am sorry, but the bottom line still is they are not in the office because of the holiday. It’s not farfetched. It’s just unfortunate. Whether any of us agree with it or not is irrelevant. It is what it is. If it’s a problem to you that these folks took a holiday, then feel free to take whatever actions you feel necessary, but trying to make me look like the corporate shill for giving you an honest answer isn’t going to solve any of your problems.
On the record: if, when you open a token, you have any kind of connection issues (whether on your end or theirs) it can cause the token to be skipped. It‘s a pretty well documented bug, but it happens so rarely that it’s probably not high on their to-do list, since they can just gift the Tokens back in a normal situation.
Oh, curious. I never noticed tokens skipping before, but I’ve found collecting event rewards in a place with sketchy connection often makes them disappear entirely.
So far it’s happened on three occasions. Usually can get a partial replacement after a week or so of emailing customer service, but I’m still waiting for them to get back to me on the last thing. I don’t even remember what event or covers it was for anymore. 
I just want the hp for, you know, roster slots.
Your “on the record” argument kinda contradicts yourself.
And I’m new to the boards, but why is your name green and everyone else blue? Is it because one can change the color or do you speak for D3? Not being a jerk, but wondering if you moderate this forum for them?
@tinykitty: for the love of all that is holy.. ENOUGH WITH YOUR SLOTS! 
He’s a volunteer moderator, and despite what that one person who got the last mod sacked, they don’t actually work for D3 OR demiurge. He speaks for himself, except when relaying stuff from the actual staff members (which should be a lot less frequent whenever David “Hi-Fi” Moore, the community manager, gets back from vacation). Actual staff members have red names
Hate to break it to you, but you’re going to be waiting a lot longer for any kind of compensation, even if it wasn’t the holiday season. It can take up to a month for something like this to get resolved even under normal circumstances. Even if they were all sitting in their offices working on user complaints this very second, your complaint would still be buried under a mountain of other complaints that were there first, a lot of which are probably not even valid, but have to be looked at and reviewed anyway.
Sitting here comparing D3 to a bunch of other completely different and unrelated businesses isn’t going to make the process move any faster either. No one on this forum is in a position to do anything about your problem even if they wanted to. Somehow I doubt your credit card company is going to be much help either, considering you technically did already get exactly what you spent the money on (the HP). They’ll get around to your ticket eventually and float some tokens your way, and then you can get what will probably turn out to be 2 nice new shiny Moonstones anyway and everything will be ok again. Just relax.
since update 60/61 or 62, it seems the chance go awfull IMHO, before that 10 standard can give you two or one gold pack but now even 30 token has no single gold pack, i had similiar situation like you on the gauntlet event buying 10-pack(chance for blade) inside those only 10x 2*, and like you i send ticket too but their answer was like “we cant do anything about that” like the most forumies said it was “working as intended”(dev’s side)
FYI my tenpack from season 7 until season 9, everything give me 2*
Yeah see, this would be the kind of completely invalid complaint that your valid one is buried under.