What you are describing sounds like:
Can’t make matches, forced to retreat
The only thing you can click/press is retreat, the game is not hung/frozen. It just won’t let you make matches. It acts like it is not your turn. Most likely to occur when passive abilities are triggered.
It is a day 1 Unity bug captured here:
and also here:
I have reproduced this bug 100+ times. Which means that many forced losses as well.
For the Devs, this is a timing issue related to passive Character’s and/or Support abilities.
The Quicksliver “Speeding Up…” banner pops up because of his Supersonic passive blue for your example.
If you touch the screen at the right time, like trying to make a match before your turn, there is a chance this will happen.
If you want to increase your odds of this bug happening:
- Make sure every character has a passive. (i.e Medusa and Polaris)
- Make sure every character has a support (i.e. Implanted bomb, and Lucky)
- Try to make matches as fast as humanly possible, Don’t wait for your turn.
If you want to make sure there is no chance of this bug happening.
- Don’t use characters with passive abilities.
- Don’t use supports
- When you make a match: Don’t touch the screen/mouse again until at least 5 seconds have elapsed.
Obviously terrible advice, if you want to have fun.
I would imagine a match 4 combo with Medusa, Polaris, Jugg (Fear) with with Lucky, Bomb Shuri’s lab supports.
While trying to “speed match” anything you can on the screen. Make sure that row has multiple SAP tiles, and the match is a multi-wave one. All that would probably be the most likely way to trigger it.
This happens on all device types. (Steam, Android and iOS)