Server Outage Compensation (5/31/18)

Marvel Puzzle Quest MPQ General Discussion
1

Hi Everyone,

As some of you may have noticed, we unfortunately had a small server outage yesterday during the late afternoon. It did not affect all players, however it did affect a large fraction of them, during an approximate 15 minute window of time.

We understand that this may have negatively affected players’ experiences, be it during an event or otherwise, so we have decided to send out a gift of 50 Hero Points and 1,000 Iso-8 to all players that logged in yesterday, May 30th.

Thank you for understanding, and for being a part of the MPQ community!

2

Why did it happened when I started my final push of the last sub event. I almost lost my placement.

3

Per Discord, they said bad AWS instances that spiked CPU load on the remaining instances. They spun up new ones to resolve.

4

Thanks for doing this. I remember past larger outages where this wasn’t done. So thank you for making the effort to compensate.

5

Yep, this is all I came to say, too.

6

Thanks!

7

Thank you!!! ISO is always a good thing

8

Thank you for both the ISO and HP!

9

Didn’t have any issues, but free stuff is always welcome.

10

Yes thanks.

11

Every little bit helps - even though I wasn’t personally affected by the issue I appreciate the unexpected rewards. Thanks!

12

Thanks for the compensation. Good customer service :slight_smile:

13

Thanks for the compensation.

14

thank you

15

Thanks for the ISO and HP!

16

Great I went from 1st place in PvP to 500th place. :confused:

17

I was affected ok but appreciate the compensation