Take my money (and not give me the Planeswalker) [Fixed]

Magic: The Gathering - Puzzle Quest MtGPQ Bugs & Technical Issues
1

So I just purchased Rowan and Will Kendrith bundle . Was excited to level then up. Received the cards and hit the Planeswalkers that popped up. Went to my PW list and gotcha sucker. Thanks for your money now here is your rewards. NOTHING!!! (Support contacted) @Oktagon_Support ??? @IceIX???

2

So it’s in your PW list but you can’t use it? Or not in the list at all?

3

@Windy not on the list at all.

4

Hello @Julie71

I can’t find your ticket in our support tool.
Could you inform the ticket number?

5

Yes let me log onto the game

6

I did it through the game (support) I don’t see a ticket# and I don’t know how to put screenshots here.

7

Same thing happened to me, I haven’t put in a ticket yet

8

Same for me, but I’m not putting in a fucking ticket. They need to just fix it.

9

I seem to be also missing my eld vanguard cards.

10

This is why I stopped spending money on this game. If the devs can’t be bothered to make sure new stuff isn’t bugged, why should I reward them for it with cash?

Almost every cash exclusive released by Oktagon has been bugged in some way. Its unfathomable.

11

Missing as in you don’t have any after purchasing? Or missing from the viewing area?

I always check to see what’s available. Once I saw it was empty I did not buy a pack.

12

It’s an empty eld vault @Gunmix25

13

Same issue - purchased, but no PW to view, let alone select. Opened a support request through the ingame support system. Also checked for an update and restarted the game. Does not show up in any PW views, but my account has been charged.

14

Support got back to me, confirming the PW in my inventory and stated that I should force close and restart. I had already tested on a different device and had power cycled the device. After power cycling, the PW (and all the Eld Vanguards) now show in my inventory.

15

This worked for me too. TY

16

Same here. Support reached out after I sent them a notice that I submitted a ticket with a screen shot. See the cards now

17

Hi guys,

Those who couldn’t see the ELD Vanguard cards, please check again.
It seems to be fixed now.
Thank you for your patience.

18

[MOD NOTE] Moved to Bugs & Technical Issues. BK

19

Missing mine, purchased yesterday at 21:xx GMT+3. Check please?

20

They cannot check player accounts from the forum, as your forum account is not attached to the game. Please send an in-game ticket or use this form:
https://d3go.helpshift.com/a/magic-puzzle-quest/?contact=1