VIP not fully working

I stopped playing for a couple of weeks and now I no longer get the extra bonus rewards. I contacted CS but haven’t heard anything. My VIP is currently active.
P.S. What’s the correct CS email?

Hello, anybody out there?

Sorry for the delay as I was away for a couple of days. To reach CS, please email mpqsupport@d3go.com and someone from the team will be able to assist with missing bonus rewards. Thanks!