Two moves after I took this, the game froze up. I’m part of the club!
heya @MegaBee
just want to grab some info for the devs
- Device/OS?
- Game Mode/Event?
- How long had you been playing for before this happened?
- Was this after updating?
It might be new for you MegaBee, it is however not new.
Please answer Jeto’s questions, anyway.
I had no expectations that this would be fixed with the Unity update.
Nor the sibling issue: “Can’t make matches, forced to retreat”
This bug has been seen for over a year on all devices I classify it as:
- You can make tile matches, they don’t register AP or damage, and tiles display incorrectly.
AP doesn’t increase when a match is made, matched tiles are not removed, not a Mephisto exclusive bug, but been around since he was launched. Passive abilities, and supports will still fire.
Human and computer take turns, strike/attack tiles will create damage, matches don’t.
Might occur more often after a “match 5” critical tile is made. The match often never ends.
If you wait a few seconds, the “Hint” will show you what you can match.
Discord Reddit Reddit Discord Reddit Forum Reddit Reddit Reddit Reddit Reddit
There are many more examples than those 12 listed. I stopped counting.
I’ve seen the reports around, but thanks for the little bundle of info @Krazy
Helps for each report having a little checklist of the above answers, so we can see the pattern (if any) to get to the cause for a fix - so, if you catch me repeatedly asking around in known issues, that’s just why 
Samsung Galaxy S23 Ultra, Android
Cosmic Chaos Day 1 Heroic
The game had been running for maybe two hours
This was after updating
1 Like
Jeto,
I got it tonight in 343. Only the 3rd time I’ve ever had it happen to me since Unity was released.
This time I know what happened well enough to describe it. I was playing a DDQ node and using Sentry and MThor to complete the new season quests (don’t think they matter specifically in any way other than they have passive board shake powers - his when his CDs resolve). It was middle of the match and it went to my turn and I had already picked out my match and did a fast swipe to make it. Only some passive went off (not sure if it was hers or one of his CDs resolving) that caused a board shake match far away from mine. But what happened was my swipe got accepted and I saw my 3 gems lined in a row *an instant* before the passive resolved and created a match. Once that passive match resolved I was in the stuck state where the AI and I took turns matching gems that didn’t resolve. Lucky for me I had an attack tile on the board so I eventually won when that killed the enemies.
As soon as I saw my match 3 in a row and saw the board shake match I just knew it was going to cause the bug. It triggered a memory of that being what happened the 2 prior times (both in last month or so).
KGB
I believe this tracks with @Krazy ‘s earlier reports that if you move tiles too fast when a banner action is still resolving, it can lead to a stuck board.